Onsite Print Systems Specialist - St. Paul

BCforward; West Saint Paul (MN); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Onsite work at St. Paul, MN

Job summary

BCforward is seeking an Onsite Print Administrator (Print) – OSA Level II to join our team at a client site in St. Paul, MN. The role requires daily onsite presence and emphasizes customer-facing technical support, print device administration, and proactive account management.

The candidate will resolve complex issues, optimize device uptime, and drive customer satisfaction and retention while meeting daily production goals and contract response times.

Qualifications

• Experience supporting HP enterprise printing solutions.
• Ability to manage proactive account activities.
• Excellent written and verbal communication.
• Willingness to commute daily to St. Paul, MN.

Responsibilities

• Ensure high customer satisfaction by clarifying needs and addressing inquiries promptly.
• Provide software service, pre-sales, post-sales, and service delivery support.
• Monitor systems to detect performance issues and execute corrective actions.
• Contribute customer business insights to support account growth and retention.

Skills

Communication skills

Networking fundamentals

HP print products

Leadership

Problem solving

Education

Technical degree

Bachelor's degree

High school diploma

Job description

BCforward is seeking an Onsite Print Administrator (Print) – OSA Level II to join our team at a client site in St. Paul, MN. The role requires daily onsite presence and emphasizes customer-facing technical support, print device administration, and proactive account management.

The candidate will resolve complex issues, optimize device uptime, and drive customer satisfaction and retention while meeting daily production goals and contract response times.