Onsite Pharmacy Fulfillment Operations Lead

Blink Health; Chesterfield (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Blinked Health is hiring a Pharmacy Fulfillment Operations Lead for an onsite role in Chesterfield, MO. You will supervise pharmacy technicians, manage workflows, and uphold regulatory requirements in a fast-paced environment.

As a hands-on leader, you will onboard and coach staff, monitor performance via dashboards, and partner with senior leadership to drive continuous improvement and patient-focused outcomes in daily operations.

Qualifications

• Leadership Experience: 2-3 years in an operational or team-support environment; prior supervisory experience a plus.
• Educational Background: Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
• Industry Knowledge: Some familiarity with pharmacy, healthcare, or fulfillment operations; willingness to learn regulatory requirements and operational complexities.
• Operational Excellence: Experience supporting high-volume workflows and a demonstrated ability to stay organized under pressure.
• People Skills: Strong interpersonal skills with a genuine desire to coach others and contribute to a positive team culture.
• Organizational Skills: Ability to manage competing priorities and stay focused in a fast-paced environment.
• Data & Technology Fluency: Comfortable using basic data tools and workflow platforms to track tasks and monitor performance.
• Analytical Thinking: Attention to detail and a problem-solving mindset; ability to recognize patterns and surface issues proactively.
• Performance Metrics: Basic familiarity with KPIs and an eagerness to learn how to use performance data to improve team outcomes.
• Communication: Clear, professional communicator who can relay information effectively to a team and elevate appropriately.
• Regulatory Awareness: General awareness of compliance in healthcare or pharmacy settings is a plus.
• Technical Proficiency: Comfortable with standard office software and willing to learn in queue management and workflow platforms.

Responsibilities

• Support and manage a team of Pharmacy Technicians, helping to ensure quality patient and client care under the direction of senior leadership.
• Monitor workload distribution and flag imbalances to ensure efficient daily operations and that basic performance targets are met.
• Assist with new hire onboarding, helping technicians get acquainted with tools, workflows, and team expectations.
• Oversees all dock operations, enforcing safety protocols, coordinating inbound and outbound freight flow, and ensuring compliance with company standards to maintain a secure and efficient loading environment.
• Use available reporting and dashboards to track team performance and surface operational trends to leadership.
• Handle escalated patient concerns with professionalism and empathy, seeking guidance from senior leads on complex resolutions.

Skills

Leadership Experience

Educational Background

Industry Knowledge

Operational Excellence

People Skills

Organizational Skills

Data & Technology Fluency

Analytical Thinking

Performance Metrics

Communication

Regulatory Awareness

Technical Proficiency

Education

Associate’s or Bachelor’s degree (Healthcare, Business Admin, Supply Chain)

Tools

Queue management software

Office software

Job description

Blinked Health is hiring a Pharmacy Fulfillment Operations Lead for an onsite role in Chesterfield, MO. You will supervise pharmacy technicians, manage workflows, and uphold regulatory requirements in a fast-paced environment.

As a hands-on leader, you will onboard and coach staff, monitor performance via dashboards, and partner with senior leadership to drive continuous improvement and patient-focused outcomes in daily operations.