Onsite Payments & Access Specialist (Contractor)

Gavroche; San Francisco (CA); On-site; USD 69,000 - 207,000; Full time

Job summary

Patronus AI in San Francisco is hiring for a contract-based role focused on getting experts paid accurately and on time. You will manage onboarding, access, and payment paths end-to-end, including invoicing and resolving discrepancies.

This on-site position emphasizes trust, reliability, and close collaboration with expert managers. Ideal candidates have 3+ years in high-volume support or payroll operations, with a strong ability to write clearly in professional English and to work independently

Qualifications

• Three or more years in high-volume support, operations or contractor payroll operations.
• Experience with invoices, rates, approvals, and correcting underpayments.
• Clear, calm professional English writing is essential.

Responsibilities

• Run the support queue for the expert bench: onboarding and access, tooling and environment issues, invoicing and payment questions.
• Own the payment path end to end: know what is owed, submitted, approved and landed; chase gaps.
• Set up new experts: accounts, access, contracts, payment details, first-week troubleshooting.
• Collaborate with expert managers; ensure a single point of contact for systems.
• Identify root causes; fix workflows and document procedures.
• Flag process issues and suggest improvements.
• Leverage AI for triage, drafting, reconciliation and reporting to free hours for complex cases.

Skills

High-volume support

Contractor payroll

Attention to detail

Professional English writing

Independent work

Time-zone coordination

Education

Experience in payroll operations

Tools

Internal tooling

Job description

Patronus AI in San Francisco is hiring for a contract-based role focused on getting experts paid accurately and on time. You will manage onboarding, access, and payment paths end-to-end, including invoicing and resolving discrepancies.

This on-site position emphasizes trust, reliability, and close collaboration with expert managers. Ideal candidates have 3+ years in high-volume support or payroll operations, with a strong ability to write clearly in professional English and to work independently