Onsite Payments & Access Lead

Patronus AI; United States; Remote; USD 69,000 - 207,000; Part time

Job summary

Patronus AI, based in San Francisco, seeks an on-site contractor to manage payments for expert contractors and oversee onboarding, access, and invoicing processes. You will own the end-to-end payment path, ensuring accuracy and timeliness while coordinating with expert managers across multiple domains.

The role emphasizes trust, attention to detail, and proactive problem solving, with opportunities to automate repetitive tasks using AI while maintaining clear communication in professional

Qualifications

• Experience in high-volume support and contractor/payroll operations.
• Invoicing, rates, approvals, corrections, and underpaid situations handling.
• Clear, professional English writing with calm tone.
• Ability to work independently while coordinating with multiple time zones or teams.

Responsibilities

• Run the support queue for the expert bench: onboarding and access, tooling and environment issues, invoicing and payment questions. Resolve what you can, escalate what you cannot, and keep an honest record of both.
• Own the payment path end to end. Know what is owed, what has been submitted, what has been approved and what has actually landed, and chase the gaps before anyone has to ask you.
• Get new experts set up and productive: accounts, access, contracts, payment details, and the first week of small problems that stop people starting.
• Work with the expert managers who own the relationships. They know their people, you know the systems, and an expert should never have to work out which of you to ask.
• Fix causes, not tickets. When the same issue arrives for the third time, write the documentation, change the workflow, or take it to the engineers who own the tool.
• Tell us plainly when a process is the problem.
• Use AI aggressively. Triage, drafting, reconciliation and reporting should all be automated as far as they go, so your hours are spent on the cases that need a person.

Skills

High-volume support

Payroll operations

Attention to detail

Professional English writing

Independent work

Job description

Patronus AI, based in San Francisco, seeks an on-site contractor to manage payments for expert contractors and oversee onboarding, access, and invoicing processes. You will own the end-to-end payment path, ensuring accuracy and timeliness while coordinating with expert managers across multiple domains.

The role emphasizes trust, attention to detail, and proactive problem solving, with opportunities to automate repetitive tasks using AI while maintaining clear communication in professional