Onsite Patient Services Operations Lead

Socket.dev; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Blink Health is seeking a Senior Program Manager for Patient Services Operations to lead cross-functional onboarding, launches, and operational readiness from definition through stabilization. You will partner with Growth, Product, Engineering, and Operations to ensure timely delivery and scalable processes.

The role emphasizes hands-on program management, strong stakeholder communication, and data-driven decision making in a fast-paced healthcare tech environment.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Healthcare or pharmacy industry experience strongly preferred.
• 6+ years of experience in program management, project management, operations, product operations, or related roles in fast-paced, high-growth environments.
• Proven track record leading multiple concurrent, complex cross-functional initiatives end-to-end, managing interdependent workstreams, stakeholders, and deliverables.
• Hands-on experience working at the intersection of Operations, Product, Engineering, Growth/Sales, Data, and Knowledge Management.
• Technical fluency bridging business and engineering teams to define requirements, shape solutions, and inform roadmaps; comfortable using data and strategic context to guide prioritization and tradeoffs.
• Strong systems-thinking capability with the ability to connect cross-functional inputs, anticipate downstream impacts, and design scalable processes.
• Demonstrated ability to create clarity from ambiguity and drive alignment and execution without direct authority in matrixed organizations.
• Proven experience managing escalations, conducting root cause analysis, and leading structured cross-functional remediation.
• Structured, data-driven problem solver with high operational rigor, clear goal-setting, proactive risk management, and a bias for action.
• Highly organized and adaptable, able to manage shifting priorities without losing execution momentum.
• Excellent stakeholder management and relationship-building skills, with clear and concise written and verbal communication, including executive-level audiences.

Responsibilities

• Lead end-to-end client onboarding and launches, coordinating with Growth, Product, Engineering, Operations, and other teams from definition to go-live.
• Define scope, timelines, dependencies, and plans for delivery.
• Ensure full operational readiness across workflows, product solutions, training, and capacity.
• Drive post-launch stabilization and transition to steady-state ownership.
• Collaborate with Product and Engineering to prepare PSO for new feature launches and roadmap initiatives.
• Translate product requirements into operational action plans and align stakeholders to minimize risk.
• Develop governance and reporting frameworks; manage risk, issues, and escalation pathways.
• Own escalation management, conduct root-cause analysis, and drive durable cross-functional remediation.
• Identify bottlenecks and design cross-functional processes to improve speed, cost, quality, and scalability.

Skills

Stakeholder mgmt

Systems thinking

Cross-functional

Data-driven

Execution leadership

Project management

Healthcare knowledge

Analytical thinking

Education

Bachelor’s degree

Job description

Blink Health is seeking a Senior Program Manager for Patient Services Operations to lead cross-functional onboarding, launches, and operational readiness from definition through stabilization. You will partner with Growth, Product, Engineering, and Operations to ensure timely delivery and scalable processes.

The role emphasizes hands-on program management, strong stakeholder communication, and data-driven decision making in a fast-paced healthcare tech environment.