Onsite Patient Concierge — Clinical Research Coordinator (Memphis)

Equity Medical LLC.; Memphis (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Equity Medical in Memphis, Tennessee is seeking a Patient Coordinator to serve as the welcoming first point of contact for patients, research participants, and visitors. This full-time, onsite role supports front desk operations, appointment scheduling, participant communication, and basic administrative tasks to help the research team deliver a positive participant experience.

The ideal candidate will be comfortable engaging with diverse patient populations, managing a busy schedule, handling

Qualifications

• High school diploma or equivalent required; healthcare education preferred.
• Experience at front desk or patient services preferred.
• Strong customer service and professional demeanor.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a busy setting.
• Experience with scheduling systems and electronic records recommended.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet patients, research participants, and visitors in a professional and welcoming manner.
• Manage check-in and checkout processes and verify participant contact information.
• Schedule and confirm appointments and study visits in coordination with the research team.
• Answer incoming calls, respond to general inquiries, and route questions to the appropriate staff.
• Provide appointment reminders and follow up on missed or rescheduled visits.
• Coordinate patient flow and communicate arrivals, delays, and scheduling changes to site staff.
• Assist with administrative paperwork, data entry, electronic filing, and record maintenance.
• Maintain an organized reception area and support routine office needs.
• Protect patient and participant confidentiality and follow applicable privacy requirements and site procedures.
• Complete required compliance, privacy, GCP, and systems training.
• Provide administrative support to the research team and perform other duties as assigned.

Skills

Front desk

Customer service

Scheduling systems

Data entry

Privacy & confidentiality

Education

High school diploma

Healthcare field education preferred

Tools

Scheduling software

Electronic records

Job description

Equity Medical in Memphis, Tennessee is seeking a Patient Coordinator to serve as the welcoming first point of contact for patients, research participants, and visitors. This full-time, onsite role supports front desk operations, appointment scheduling, participant communication, and basic administrative tasks to help the research team deliver a positive participant experience.

The ideal candidate will be comfortable engaging with diverse patient populations, managing a busy schedule, handling