Onsite Patient Access Specialist — Paid Certifications & Tuition

Talentify; Bath (WV); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble is seeking an entry-level Patient Access Specialist for an on-site role at Valley - War Memorial Hospital in Berkeley Springs, WV. The position offers tuition reimbursement, paid certifications, and incentive bonuses, with an hourly pay range of $17.00 to $18.15 depending on experience.

Responsibilities include admitting patients, verifying insurance, collecting information, and counseling patients through consent and education forms.

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Responsibilities

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
• Patient Access staff will be held accountable for point of service goals as assigned.
• Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
• Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
• The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.

Skills

Customer service

Innovation mindset

Education

High School Diploma/GED

Job description

Ensemble is seeking an entry-level Patient Access Specialist for an on-site role at Valley - War Memorial Hospital in Berkeley Springs, WV. The position offers tuition reimbursement, paid certifications, and incentive bonuses, with an hourly pay range of $17.00 to $18.15 depending on experience.

Responsibilities include admitting patients, verifying insurance, collecting information, and counseling patients through consent and education forms.