Onsite Operations Manager - 24/7 Workforce

Integrity Staffing; North Aurora (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Integrity Staffing is hiring an Onsite Operations/Account Manager to own client relations, recruiting, and operations at our warehouse locations operating 24/7 in Illinois. You will lead a team serving 100+ hourly staff, monitor KPIs, and drive continuous improvement with the client team.

You will partner with HR for staff evaluations and disciplinary actions, ensure safety compliance, and maintain strong client satisfaction through data-driven management and proactive communication.

Qualifications

• 4+ years of progressive leadership in warehouse/e-commerce/manufacturing with 100+ staff
• Experience in contingent workforce/staffing is highly desired
• Spanish/English bilingual ability helpful but not required
• Experience managing hourly workforce in retail/warehouse space
• Ability to discuss performance metrics and safety with clients
• Experience with client-facing roles and HR collaboration

Responsibilities

• Manage client relationships for contingent workers at the warehouse site
• Oversee onboarding, safety, productivity, quality, hires, terminations, and performance
• Own recruiting and onsite programs for client needs
• Track KPI performance and prepare daily/weekly/monthly reports
• Analyze recruiting activity and devise improvement plans
• Conduct business reviews with clients to strengthen partnerships
• Lead and develop a team of client-facing hourly staff across locations
• Provide feedback and development plans; coordinate with HR for evaluations and disciplinary actions
• Ensure adherence to client safety and workplace policies

Skills

Leadership experience

People management

Client relations

Bilingual Spanish/English

KPI reporting

MS Office

Tools

Bullhorn

Job description

Integrity Staffing is hiring an Onsite Operations/Account Manager to own client relations, recruiting, and operations at our warehouse locations operating 24/7 in Illinois. You will lead a team serving 100+ hourly staff, monitor KPIs, and drive continuous improvement with the client team.

You will partner with HR for staff evaluations and disciplinary actions, ensure safety compliance, and maintain strong client satisfaction through data-driven management and proactive communication.