Onsite Operations Leader — Supply Chain & Service

Snapon; Rochester Hills (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Snap-on Business Solutions Group in Rochester Hills, MI seeks an experienced operations leader to manage core functions across supply chain, call center, facilities, and safety/compliance. Lead cross-functional teams, drive improvements, and ensure exceptional customer service and regulatory compliance.

The role requires 10+ years of leadership experience in operations, strong analytical abilities, and a track record of implementing efficiency and cost-control initiatives within a large

Qualifications

• 10+ years of progressively responsible operations leadership experience.
• Bachelor's Degree in Business or related field.
• Demonstrated ability to maintain safety and regulatory compliance.
• Proficiency with Microsoft Office and inventory/purchasing systems.
• Strong leadership and cross-functional collaboration.
• Excellent verbal and written communication.

Responsibilities

• Oversee supply chain management, truck inventory, procurement, and distribution.
• Lead call center operations and customer support performance.
• Manage facilities readiness and workplace safety programs.
• Drive safety, compliance and risk management across the site.
• Set and monitor operational metrics; ensure appropriate staffing and training.
• Collaborate with Sales, Finance, HR, IT, Snap-on Corporate, and vendors to align priorities.

Skills

Leadership

Cross-functional management

Analytical thinking

Communication

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Inventory systems

Reporting tools

Job description

Snap-on Business Solutions Group in Rochester Hills, MI seeks an experienced operations leader to manage core functions across supply chain, call center, facilities, and safety/compliance. Lead cross-functional teams, drive improvements, and ensure exceptional customer service and regulatory compliance.

The role requires 10+ years of leadership experience in operations, strong analytical abilities, and a track record of implementing efficiency and cost-control initiatives within a large