Onsite OEM Network Consultant & Solutions Lead

CCC Intelligent Solutions; Cerritos (CA); On-site; USD 79,000 - 95,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan PerformanceBonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Job summary

CCC Intelligent Solutions is seeking an OEM Network Specialist to partner with OEM customers, maximize value of CCC NET products, and ensure a seamless client experience through on-site support in Costa Mesa. You will manage certifications, onboard repair networks, train clients, and review program performance with cross-functional teams.

The role requires 3+ years in project management or advisory work, 2+ years in client-facing roles, and strong data analytics with Excel/Tableau.

Qualifications

• Bachelor’s degree preferred or equivalent relevant experience.
• 3+ years of project management or related work experience.
• 2+ years of client-facing consulting, advisory, or customer success role.
• OEM or OEM Dealer exposure/experience a plus.
• Demonstrated track record of running analytics on complex data sets and presentations of results to internal and external audiences at various degrees of seniority.

Responsibilities

• Serves as the designated OEM point of contact for day-to-day account management related to certified networks and projects.
• Develop and execute service strategies aligned to client goals and measurable outcomes
• Drive customer retention, satisfaction, and adoption of CCC products and services
• Partner with OEM Account Director & Manager to identify and support expansion and upsell opportunities
• Educates internal teams on new OEM Certified Repair Network (CRN) objectives and projects.
• Receives OEM issues, conducts research to clarify and resolve issues, and communicates resolution to the customer support team for ongoing educational purposes and improved customer support.
• Oversees CRN shop agreements and takes a proactive approach with upcoming renewals.
• Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
• Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
• Facilitate executive-level meetings, workflow reviews, and regular status updates
• Translate customer feedback into actionable insights for internal teams
• Supports new program rollouts/launches in conjunction with Product and other cross-functional teams.
• Communicates with OEM dealers and field representatives regarding network updates and initiatives.

Skills

Project management

Client-facing consulting

Data analytics

Executive presence

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Excel

Tableau

Job description

CCC Intelligent Solutions is seeking an OEM Network Specialist to partner with OEM customers, maximize value of CCC NET products, and ensure a seamless client experience through on-site support in Costa Mesa. You will manage certifications, onboard repair networks, train clients, and review program performance with cross-functional teams.

The role requires 3+ years in project management or advisory work, 2+ years in client-facing roles, and strong data analytics with Excel/Tableau.