Fiber Optic Field Service Engineer

VIAVI Solutions; Fort Wayne (IN); Remote; USD 8,300 - 12,000; Full time

Job summary

Viavi Solutions in Goa, India, seeks a Technical Support Engineer to deliver on-site and remote support for advanced fiber optic platforms. You will diagnose, calibrate, install, and train customers while expanding service offerings and maintaining high satisfaction across a global client base.

The role combines hands-on lab work with customer engagement and requires strong technical aptitude, troubleshooting, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Hands-on fiber optics experience required.
• Strong troubleshooting and analytical skills.
• Ability to communicate clearly with customers and cross-functional teams.

Responsibilities

• Deliver on-site and remote services including installations and calibrations.
• Provide technical support via phone, email, and web tools to diagnose and resolve issues.
• Manage service cases in Microsoft Dynamics with timely resolutions and complete documentation.
• Collaborate with Sales, R&D, and Product teams to address customer needs.
• Develop knowledge base articles and training materials.

Skills

Fiber optics

Troubleshooting

Technical aptitude

Communication

Customer engagement

Organizational skills

Tools

Microsoft Dynamics

Job description

Viavi Solutions in Goa, India, seeks a Technical Support Engineer to deliver on-site and remote support for advanced fiber optic platforms. You will diagnose, calibrate, install, and train customers while expanding service offerings and maintaining high satisfaction across a global client base.

The role combines hands-on lab work with customer engagement and requires strong technical aptitude, troubleshooting, and the ability to manage multiple priorities in a fast-paced environment.