Cloud Support Engineer II — Law Enforcement Focus

Axon; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Mental wellness support

Snacks in offices

Job summary

Axon in Scottsdale, AZ is seeking a Software Support Engineer to deliver high-quality support for cloud-based solutions. The role involves working closely with law enforcement customers, troubleshooting technical issues, and providing stellar service. Ideal candidates will have over 3 years of experience in similar roles, strong communication skills, and an ability to solve complex technical problems. Benefits include competitive salary, 401k matching, and discretionary paid time off.

Qualifications

• 3+ years of support experience for cloud-based products.
• Experience working within the Law Enforcement/Public Safety space.
• Must pass a Criminal Justice Information Services (CJIS) background check.

Responsibilities

• Work closely with Law Enforcement customers to ensure a stellar experience.
• Provide front line support to Axon software customers.
• Research, troubleshoot, and diagnose customer issues across products.

Skills

Support experience for cloud-based products

Solving complex technical problems

Strong communication skills

Experience with JSON schemas

Experience with applications like GitHub and Python

Job description

Axon in Scottsdale, AZ is seeking a Software Support Engineer to deliver high-quality support for cloud-based solutions. The role involves working closely with law enforcement customers, troubleshooting technical issues, and providing stellar service. Ideal candidates will have over 3 years of experience in similar roles, strong communication skills, and an ability to solve complex technical problems. Benefits include competitive salary, 401k matching, and discretionary paid time off.