Onsite Medical Records Specialist — ROI & HIPAA Ready

Healthmark Group; Hot Springs (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

HealthMark Group is seeking an entry-level Onsite Medical Records Processing Specialist in Hot Springs, AR. You will handle ROI requests, maintain high accuracy, and meet tight turnaround times, while upholding confidential PHI handling and client privacy standards.

The role focuses on processing requests, quality checks, and customer communication in a fast-paced healthcare IT environment, with opportunities to grow within a rapidly expanding team.

Qualifications

• Entry-level position.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• This position must maintain 100% ROI accuracy.
• Complete all STATs within an hour and a 24-hour turnaround for all other ROI requests.
• Keep all queues current.
• Validate requests and authorize for release of PHI per procedures.
• Perform quality checks to ensure accuracy, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and ethics with PHI during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI requests into chart.
• Abide by ROI policy for HealthMark and the client.
• Maintain neat, clean, and professional appearance and observe client dress code.
• Keep the work area clean and orderly; ensure records/files are stored properly and supplies available.
• Maintain and update facility guide as needed.
• Provide excellent customer service and be attentive and respectful.
• Follow through on promises and de-escalate PT complaints as needed.
• Communicate effectively with customers.
• Assist clients, patients, and requestors with ROI status via phone.

Skills

Fast learner

Dependable

Team player

Strives to do more

Job description

HealthMark Group is seeking an entry-level Onsite Medical Records Processing Specialist in Hot Springs, AR. You will handle ROI requests, maintain high accuracy, and meet tight turnaround times, while upholding confidential PHI handling and client privacy standards.

The role focuses on processing requests, quality checks, and customer communication in a fast-paced healthcare IT environment, with opportunities to grow within a rapidly expanding team.