Onsite Medical Assistant - Care Coordinator

CompuGroup Medical SE & Co. KGaA; Knoxville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer matching

Paid time off

Secure workplace

Job summary

CompuGroup Medical SE & Co. KGaA is seeking an Onsite Medical Assistant – Care Coordinator in Knoxville, TN. You will support Medicare RPM and CCM programs, serving as a primary contact for high-risk patients with multiple chronic conditions and guiding them through their care plans.

The role is on-site, Monday–Friday with no evenings or weekends. You will perform structured outreach, document outcomes in EHR, and educate patients on RPM device usage and program benefits.

Qualifications

• Active NCMA required (upload NCMA/NRMA credentials)
• Minimum 2 years healthcare-related experience
• Minimum 1 year in Chronic Care Management (CCM) services
• Strong communication and interpersonal skills
• Comfortable with high-volume outbound calling
• Strong documentation and EHR proficiency
• Willingness to work on-site Monday–Friday

Responsibilities

• Make 60+ outbound calls per day to eligible patients
• Accurately document all call outcomes in EHR and client systems
• Conduct monthly RPM and CCM check-in calls
• Review and monitor vitals from RPM devices
• Explain RPM program benefits clearly to patients
• Schedule and educate on RPM devices and collect patient details
• Conduct structured health assessments and tailor personalized care plans
• Educate on nutrition, exercise, medications, and lifestyle
• Obtain verbal enrollment consent per program rules
• Track patient progress accurately and consistently

Skills

Strong communication

Interpersonal skills

High-volume outbound calling

EHR proficiency

Education

National Certified Medical Assistant (NCMA/NRMA)

Tools

EHR systems

Job description

Create the future of e-health together with us by becoming an Onsite Medical Assistant – Care Coordinator

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

We are seeking a motivated and patient-focused Care Coordinator to support patients enrolled in Medicare’s Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs.

This is not a traditional back-office Medical Assistant role. Instead, you will serve as a key point of contact for high-risk patients with multiple chronic conditions – helping them stay engaged, compliant, and on track with their care plans through structured outreach and monitoring. This on-site role offers a stable Monday through Friday schedule with no evening or weekend commitments.

Your Contribution

• Make 60+ outbound calls per day to eligible patients using our dialer system
• Accurately document all call outcomes utilizing multiple client EHR and other systems.
• Conduct monthly check-in calls for RPM and CCM patients
• Review and monitor synced vital signs from RPM devices
• Explain RPM program benefits in clear, patient-friendly language
• Schedule and order RPM devices, educate patients on proper usage, and confirm patient contact details.
• Conduct structured health assessments and follow personalized care plans tailored to each patient
• Provide education on nutrition, exercise, medication adherence, and lifestyle choices
• Obtain and document verbal enrollment consent per program requirements
• Track and document patient progress accurately and consistently

Your Qualification

• Active National Certified Medical Assistant Required (To expedite the hiring process, please upload NCMA/NRMA credentials)
• Minimum 2 years of healthcare-related experience
• Minimum 1 year in related Chronic Care Management services
• Strong communication and interpersonal skills
• Comfortable with high-volume outbound calling
• Strong documentation and EHR proficiency
• Willingness to work on-site during regular business hours, Monday-Friday

What You Can Expect From Us

• Salary: $20/hr
• Monday–Friday schedule: Enjoy a consistent Monday–Friday schedule with no night or weekend shifts. Work-life balance matters here — you'll have your evenings and weekends free.
• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.