Onsite Medicaid Provider Support Specialist (Austin)

MMC Group LP; Texas; Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

MMC Group LP in Austin, TX is seeking a diligent Customer Service Representative to support Medicaid providers with inquiries, claims status, and program information. This 100% onsite role requires reliable attendance and strong communication skills, with a potential future shift to remote work based on business needs.

Candidates should have at least 6 months of call center experience, be comfortable navigating multiple systems, and maintain accurate documentation.

Formación

• Minimum of 6 months of recent, verifiable experience in a high-volume call center or contact center environment.
• Excellent verbal and written communication skills.
• Strong customer service and active listening abilities.
• Ability to multitask while navigating multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Must reside in the Austin, TX area and be able to work onsite.

Responsabilidades

• Answer inbound calls from Medicaid providers regarding eligibility, medical claims status, and program-related questions.
• Provide professional, courteous, and unbiased customer service on every interaction.
• Research and resolve customer inquiries while ensuring accuracy and compliance.
• Document all customer interactions thoroughly in the system.
• Transfer calls to the appropriate department when necessary.
• Meet established attendance, productivity, quality, and performance standards.
• Escalate complex issues as appropriate.
• Perform additional duties as assigned by management.

Conocimientos

Call center exp

Verbal communication

Written communication

Multitasking

Attention to detail

Onsite Austin TX

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Descripción del empleo

MMC Group LP in Austin, TX is seeking a diligent Customer Service Representative to support Medicaid providers with inquiries, claims status, and program information. This 100% onsite role requires reliable attendance and strong communication skills, with a potential future shift to remote work based on business needs.

Candidates should have at least 6 months of call center experience, be comfortable navigating multiple systems, and maintain accurate documentation.