Onsite Logistics Coordinator – High-Tech Client

FreightPath, Inc.; Palo Alto, Northern (CA, KY); Hybrid; USD 72,000 - 76,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical, Prescription Dug

Life and Long-Term Disability

401(k) Retirement Savings Plan (US)

Employee Stock Purchase Plan

Training and Personnel Development

Compensation range: $72,000–$76,000

Job summary

Expeditors is seeking a Logistics Coordinator to join the Onsite Team in Palo Alto, CA. This full-time role supports one high-tech client, ensuring efficient and timely movement of goods worldwide and delivering exceptional customer service.

Ideal candidates have 1–2 years in logistics or high-volume customer service, fluent English, strong organizational and communication skills, and proficiency with Microsoft Office and Google Workspace. On-site role with a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent working experience.
• 1-2 years of experience in logistics and/or high volume customer service roles.
• Fluent in English; excellent written and oral communication skills.
• Strong organizational, communication and problem-solving skills.

Responsibilities

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Develop and maintain relationships with cross-functional departments, carriers, vendors, and other service providers
• Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
• Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
• Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues
• Maintain knowledge of customer and company policies on all aspects of product movement
• Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
• Identify and articulate process improvement ideas to support operations and projects
• Create documented process for customers when requested - SOP/SWI creation
• Support the implementation of company’s culture within the team
• Work towards individual and department KPIs

Skills

Fluent English

Organizational skills

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Expeditors is seeking a Logistics Coordinator to join the Onsite Team in Palo Alto, CA. This full-time role supports one high-tech client, ensuring efficient and timely movement of goods worldwide and delivering exceptional customer service.

Ideal candidates have 1–2 years in logistics or high-volume customer service, fluent English, strong organizational and communication skills, and proficiency with Microsoft Office and Google Workspace. On-site role with a comprehensive benefits package.