Onsite Lab & Field Services Specialist

Avantor; Santa Clara (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Financial wellbeing: FSAs/HSAs + 401(k

Protection coverage

Recognition program

Job summary

Avantor’s Lab and Production Services team seeks a detail-oriented professional to support multiple facilities and customers within a strategic geographic area. You will perform tasks across coordination, procurement, and lab support while traveling as needed and engaging with management on SOPs and service improvements.

The role requires 3+ years in inventory related roles, strong communication, and a valid driver's license.

Qualifications

• Education: High school diploma or GED is required; Associates degree or undergraduate degree in a business or science-related field is a plus.
• Experience: 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus
• Collaboration Tool: Microsoft Suite Experience
• Overnight travel is required; you will be able to receive an overnight travel bonus
• Will be using your own vehicle and the ability to fly (If traveling further out)
• Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19
• Must be able to lift up to 50 lbs
• Previous experience working in a GMP facility is strongly desired
• Strong communication skills
• Knowledge of Information Access and System ESS
• A valid driver's license is required to perform the essential functions of the job
• Ability to prioritize tasks and meet deadlines
• Traveling between multiple locations in the San Francisco area
• Mileage reimbursement for miles driven to client locations
• Having a CDL is a plus, not a requirement
• Cross-referencing and inside sales experience are a plus
• Forklift Certification is a plus
• Prior experience with VWR/Avantor products and services is a plus
• IATA, DOT, OSHA Right to Know, IMDG a plus

Responsibilities

• Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and /or emergency situations occur.
• Act as a backup to other territories and may require travel outside of the designated territory.
• Coordinates and leads team efforts and performs work related to customer requirements.
• Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.
• Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.
• Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.
• Trains Avantor Lab and Production Services associates on all service offerings.
• Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing).
• Modifies and maintains quality metrics and key performance indicators.
• Manages a budget related to expense reports.
• Meets revenue, TOE, safety, performance, and quality goals and objectives
• Creates programs for enhanced service efficiencies.
• Perform other duties as assigned.

Skills

Inventory control

Procurement

Shipping & receiving

Inside sales

GMP experience

Communication skills

Valid driver’s license

Education

High school diploma or GED

Associates degree or undergraduate degree in business or science-related field

Tools

Microsoft Suite

SAP

Inventory Manager

Chemical Manager

Job description

Avantor’s Lab and Production Services team seeks a detail-oriented professional to support multiple facilities and customers within a strategic geographic area. You will perform tasks across coordination, procurement, and lab support while traveling as needed and engaging with management on SOPs and service improvements.

The role requires 3+ years in inventory related roles, strong communication, and a valid driver's license.