Onsite IT & Workplace Experience Lead

United States Digital Space LLC; Austin (TX); On-site; USD 65,000 - 100,000; Full time

Job summary

United States Digital Space LLC is expanding its Austin office and seeks an experienced IT/Workplace Technology Specialist. You will own the office network, AV and collaboration systems, physical security tech, and hands-on IT support for employees and new hires.

The role is onsite in Austin, reporting to the IT Ops Manager, with a focus on scalable processes and documentation to support a fast-growing, remote-friendly company.

Qualifications

• 3+ years of IT support, workplace technology, or infrastructure experience.
• Experience with office networking on Cisco Meraki/Aruba/Ubiquiti.
• Experience operating workplace AV, video conferencing, room scheduling, and display environments.
• Experience with physical security systems: access control and cameras.
• Experience coordinating with vendors and cross-functional partners.
• Strong communication across technical and non-technical stakeholders.
• Ability to thrive in a fast-paced, evolving environment with changing priorities.

Responsibilities

• The Austin office network will be managed and maintained, including wired and wireless infrastructure.
• Own and manage the physical security stack (access control, cameras, integrated systems).
• Partner with Security on governance, audit trails, and compliance; coordinate with building management for integrations and maintenance.
• Own vendor relationships and hardware lifecycle across workplace infrastructure, including uptime tracking.
• Follow and contribute to infrastructure and AV standards established by the IT team.
• Serve as the primary in-person IT support contact for employees, handling hardware, software, peripherals, AV and workplace tech.
• Partner with the remote IT Support team to deliver seamless in-person and remote support, contributing feedback for process improvements.
• Own onboarding tech experience for employees in Austin, including device provisioning and setup.
• Manage AV operations across spaces, including video conferencing, room scheduling, multi-zone audio, displays; resolve issues proactively.
• Contribute to IT support queue with tickets, documentation, and troubleshooting.
• Build and maintain operational docs, runbooks, and knowledge articles to scale workplace support as the company grows.
• Help define great workplace support for a growing remote-first company, improving processes, tooling, and experience.
• Create a positive in-office environment with reliable workplace technology and collaborative readiness.
• Coordinate with People, IT, Security, Finance, and Communications for workplace operations and experiences.
• Serve as primary contact for building management and facilities vendors for maintenance and operations.
• Occasionally provide on-site operational support beyond technology during planned absences or operational needs.

Skills

IT support

Office networking

AV systems

Physical security

Vendor coordination

Communication

Process improvement

Tools

Cisco Meraki

Aruba

Ubiquiti

Job description

United States Digital Space LLC is expanding its Austin office and seeks an experienced IT/Workplace Technology Specialist. You will own the office network, AV and collaboration systems, physical security tech, and hands-on IT support for employees and new hires.

The role is onsite in Austin, reporting to the IT Ops Manager, with a focus on scalable processes and documentation to support a fast-growing, remote-friendly company.