Onsite IT Technician — Secret Clearance, 3rd Shift

Plateau Software Inc; Fort Huachuca (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Plateau Group is seeking an Associate level IT Technician to join our team at Ft. Huachuca. The role focuses on troubleshooting hardware and software, supporting customers with IT questions, handling ticketing work, and assisting high-profile military or government personnel as required.

This is an onsite position at Ft. Huachuca and will operate on the 3rd shift. Must have Active Secret Clearance and Security+ Certification; advanced technical experience and ticketing system familiarity are

Qualifications

• Must have Active Secret Clearance.
• Must have Security+ Certification.

Responsibilities

• Support daily operations and user support requests
• Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc.
• Perform routine preventive maintenance
• Support student on boarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the syste
• Document work completed in a local ticketing system
• Other duties as assigned

Skills

Active Secret Clearance

Security+ Certification

Job description

Plateau Group is seeking an Associate level IT Technician to join our team at Ft. Huachuca. The role focuses on troubleshooting hardware and software, supporting customers with IT questions, handling ticketing work, and assisting high-profile military or government personnel as required.

This is an onsite position at Ft. Huachuca and will operate on the 3rd shift. Must have Active Secret Clearance and Security+ Certification; advanced technical experience and ticketing system familiarity are