Onsite IT Technician — Desktop Imaging & End-User Support

Compucom Staffing; New York (NY); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

life insurance

AD&D insurance

disability plans

Employee Assistance Program

paid holidays

paid time off

paid parental leave

401(k)

FSA/HSA pre‑tax benefits

Job summary

CompucomStaffing is seeking a Level 1 Technician to join their on-site team in New York, NY. You will test and image desktops and laptops, set up hardware, and provide frontline end-user support.

You will assist internal IS with large IMACs, help document process improvements, and manage the ticket queue using ServiceNow and Clearvision. This position offers competitive benefits and W2 employment.

Qualifications

• Hands-on desk-side support and imaging of desktops/laptops.
• Configure and set up all hardware.
• Provide frontline technical support to end-users.

Responsibilities

• Test and image desktops and laptops.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Set up, configure and add all hardware.
• Assist client internal IS technicians with large IMACs.
• Provide technical support to end-users via telephone and in person.
• Assist in developing and documenting improvements to current processes.
• Manage (ServiceNow / Clearvision) ticket queue constantly throughout the day.
• Assist coworkers in the resolution of end-users' technical issues.

Tools

ServiceNow

Clearvision

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a Level 1 Technician to join their team onsite in New York, NY.

Duties And Responsibilities

• Test and image desktops and laptops
• Maintain, analyze, and troubleshoot software and computer peripherals
• Set up, configure and add all hardware
• Assist client internal IS technicians with large IMACs
• Provide technical support to end-users via telephone and in person
• Assist in developing and documenting improvements to current processes
• Manage (ServiceNow / Clearvision) ticket queue constantly throughout the day
• Assist coworkers in the resolution of end-users' technical issues
  
  

Wage Range

The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.