Level 1 Technician

Compucom Staffing; McLean (VA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Job summary

CompucomStaffing is seeking an onsite Level 1 Technician in McLean, VA to set up and configure employee workstations and provide responsive desk-side support. You will handle docking stations, monitors, cables, and peripherals, ensuring devices function properly before use and addressing basic hardware issues.

Ideal candidates have prior desktop support experience and strong customer-service skills with the ability to work independently in a fast-paced environment.

Qualifications

• Previous experience in desktop support, field services, help desk, or technical support roles preferred.
• Experience setting up and troubleshooting desktop and laptop hardware and peripheral devices.
• Basic troubleshooting and problem-solving skills; strong communication with end users.

Responsibilities

• Set up and configure employee workstations onsite (docking stations, monitors, cables, peripherals).
• Verify proper functionality of workstation equipment prior to use.
• Troubleshoot basic hardware and connectivity issues (docking stations, monitors, peripherals, cabling).
• Respond to employee requests for assistance when equipment is not functioning correctly.
• Perform basic cable management and workstation organization.
• Escalate unresolved issues to appropriate support teams and communicate with leadership.

Skills

Desktop hardware

Laptop hardware

Peripheral devices

Customer service

Communication skills

Independence

Lift up to 25 lbs

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a brand new opportunity for a qualified Level 1 Technician to join their team onsite in McLean, VA.

Duties And Responsibilities

• Set up and configure employee workstations, including:
  • Docking stations
  • Monitors
  • Cables and peripherals
• Verify proper functionality of workstation equipment prior to employee use
• Troubleshoot basic hardware and connectivity issues related to:
  • Docking stations
  • Monitors and display settings
  • Keyboard and mouse peripherals
  • Power and cable connections
• Respond to employee requests for assistance when equipment is not functioning correctly
• Perform basic cable management and workstation organization
• Escalate unresolved technical issues to appropriate support teams
• Maintain a professional and customer-focused presence while supporting end users
• Document and communicate recurring issues or equipment concerns to project leadership

Skills And Qualifications

• Previous experience in desktop support, field services, help desk, or technical support roles preferred
• Experience setting up and troubleshooting:
  • Desktop and laptop hardware
  • Peripheral devices
• Basic troubleshooting and problem-solving skills
• Understanding of workstation connectivity and cable management
• Strong customer service and communication skills
• Ability to work independently in a fast-paced environment
• Ability to lift and move equipment up to 25 lbs.

Wage Range

The rate for this position is between $18.70 - $22.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Fair Chance Initiative

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

Note

#INDCCStaffing

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.