Technician, Site Services

ABACUS; Greenwich (CT); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Diverse technologies

Certification programs

Friendly environment

Wellness programs

Job summary

ABACUS is seeking a Technician, Site Services to provide hands-on IT support for hedge fund and private equity clients in Greenwich, CT. You will resolve incidents onsite and remotely, manage a queue of tickets, and ensure client systems run smoothly.

Role requires strong AD, Exchange, Citrix, VMware, and networking skills, with a focus on reliable service delivery, clear communication, and proactive problem solving in a fast-paced environment.

Qualifications

• Provide client support and issue resolution on-site and via email/phone.
• Perform on-site client support 5 days a week.
• Visit clients to resolve tickets and ensure operations run smoothly.
• Triages inbound requests and routes to appropriate team for prompt resolution.

Responsibilities

• Support all workstations, printers and peripherals for clients.
• Communicate with clients and colleagues early and often.
• Record all work via time entries in ticketing system (ServiceNow).
• Actively manage all tickets in your queue with up-to-date notes and statuses.
• Troubleshoot client issues and document steps to resolution.
• Self-manage distributed workload and address on-going tickets.
• Establish a relationship with assigned client and perform home visits when needed.

Skills

Client/server

Active Directory

Operating systems

Two-factor authentication

Microsoft Exchange

Azure Active Directory

Office 365 admin

Citrix XenApp

Citrix management

VMware vSphere

Networking concepts

Print/Peripheral troubleshooting

Mobile device management

Time management

Documentation

Education

HS diploma

Bachelor’s degree

Technical certifications

Tools

ServiceNow

Citrix Director

Citrix Studio

Office 365 Admin Portal

Job description

Job Overview

As a Technician, Site Services, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients’ operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.

Responsibilities (including, but not limited to the following):

• Provide client support and technical issue resolution via onsite visits to client’s office and via email and phone support
• Provide on-site client support 5 days a week
• Client on-site visits throughout the work week, resolving assigned tickets
• Answer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution
• Support all workstations, printers and peripherals for clients
• Communicate with clients and colleagues early and often
• Record all work via time entries in our ticketing system (ServiceNow) in a timely manner
• Actively manage all tickets in your queue by ensuring all notes and statuses are up to date
• Troubleshoot client issues and document all steps up to resolution in ticketing system
• Self-manage distributed workload and actively address on-going tickets
• Establish a relationship with your assigned client
• Home visits to set-up or troubleshoot client equipment when necessary
• Provide analysis and input in a team environment
• Must be able to multi-task client issues when applicable
• Document technical issues and take ownership of escalating issues to the appropriate resource
• Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals
• Must be flexible regarding duties and hours of work
• Ability to lift over 25lbs. of equipment
• Ability to service our client in Greenwich

Skills:

• Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems

• Strong technical skills in the following areas:

  • Duo Security and other two factor authentication applications
  • Microsoft Exchange Administration
  • Familiarity with Azure Active Directory
  • Familiarity with Office 365 admin portal
  • Citrix XenApp
  • Publish/Manage Citrix applications
  • Removing hung sessions
  • Familiarity with Citrix director and Citrix studio a plus
  • Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
  • Mobile device management technologies (Intune and Xen Mobile)
  • Understanding of networking concepts
  • VMware vSphere
  • Virtual server administration:
  • Disk remediation
  • Increasing resources, RAM CPU
  • Managing and viewing GPO’S
  • Troubleshooting server performance
  • Configuring and managing server roles
  • Install, configure & manage print queues
  • Troubleshoot DNS, DHCP and TCP/IP issues

• Self-motivated, detail-oriented and organized

• Excellent communication (oral and written), collaboration, organizational, and presentation skills

• Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)

• Ability to troubleshoot ActiveSync and other mobile device technologies

• Ability to work independently and efficiently to meet deadlines

• Ability to assess and prioritize work in a fast-paced environment

• Ability to manage resources both laterally & vertically

Qualifications:

• HS diploma required
• Bachelor’s degree a plus
• Technical certifications and training a plus
• Valid Driver’s License and working Vehicle
• 3 years minimum experience in a relevant field
• GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
• Proactive/flexible nature - if you see something that can be improved, suggest it

The Benefits of Working for Abacus:

• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Exposure to diverse array of technologies
• Part of a team of experienced technicians that aim to deliver exceptional service
• Opportunities to further technical education through certification programs
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness programs, and fun events

Salary:

$85-95K