Onsite IT Systems Specialist — Desktop & Network Support

State of Florida; Tallahassee (FL); On-site; USD 44,260 - 46,500; Full time

Job summary

The Florida Department of Environmental Protection (DEP) is seeking a Distributed Computer Systems Specialist in Tallahassee for second‑level desktop support and troubleshooting for local and remote users. OTIS provides support for software, hardware, printers, databases, and account management.

Responsibilities include logging and tracking service requests, documenting actions, and coordinating with Systems staff. This onsite role offers ongoing training and career growth within DEP's OTIS team.

Qualifications

• Knowledge of computer operations, hardware, procedures, and systems.
• Skilled with computers, printers, and scanners.
• Working knowledge of diagnostic utilities.
• Detail-oriented and highly self-motivated.
• Ability to learn new ideas quickly; works independently or in a team.
• Willingness to travel between training locations and maintain a valid driver's license.

Responsibilities

• Provide second-level desktop support and problem resolution for local and remote users.
• Assist with software, hardware, communications, printers, databases, and account management.
• Log, track, route, and respond to service requests using standard service desk software.
• Document actions and communicate with customers throughout resolution.
• Set up equipment, manage accounts, and assist with maintenance of devices.
• Research new technologies and attend training to keep skills current.
• Coordinate with Systems staff on network connectivity issues.

Skills

Computer operations

Printers & scanners

Diagnostic utilities

Attention to detail

Self-motivated

Adapt quickly

Team collaboration

Lift 50 pounds

Technical assistance

Travel readiness

Driver's license

Job description

The Florida Department of Environmental Protection (DEP) is seeking a Distributed Computer Systems Specialist in Tallahassee for second‑level desktop support and troubleshooting for local and remote users. OTIS provides support for software, hardware, printers, databases, and account management.

Responsibilities include logging and tracking service requests, documenting actions, and coordinating with Systems staff. This onsite role offers ongoing training and career growth within DEP's OTIS team.