Onsite IT Support Technician

Nsc Global; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

NSC Global is seeking IT End User Support Technicians to join onsite support teams. You will be the first point of contact for end-user technical issues at customer locations, addressing hardware and software problems and ensuring smooth daily operations.

The role emphasizes hands-on work with Windows devices, Office applications, networking basics, and ticketing in ServiceNow, with opportunities for training and certification in a global team environment.

Qualifications

• Technical diploma or equivalent in computer science or related field.
• A+ Certification (or willingness to obtain).
• Experience with Windows and printer hardware.

Responsibilities

• Provide hands-on support for end user devices and resolve hardware/software issues at the customer site.
• Assist with iPhone configuration and Microsoft 365 apps setup.
• Support Intune, TeamViewer, and printer configurations; ensure smooth day-to-day operations.
• Maintain IT assets and assist with ticketing and documentation in ServiceNow.
• Deliver excellent customer service and clear communication to users and stakeholders.

Skills

End User Support

Microsoft Windows

Office Applications

Networking basics

ServiceNow

Education

Technical college diploma in computer science or related field

Tools

ServiceNow

Intune

TeamViewer

Active Directory

Job description

Overview

NSC Global is a trusted IT services and solutions provider supporting some of the world's largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.

To strengthen our onsite support teams, we are looking forIT End User Support Technicians who enjoy hands‑on technical work and direct interaction with end users.

Role Overview

This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day‑to‑day operation.

Responsibilities

• Job description:Primarily support end user devices such as the following:
• Support SW Microsoft products (e.g. Windows 11/Ms Outlook)
• iPhone configuration
• Intune Knowledge
• TeamViewer Knowledge
• Excellent communication skills
• Network knowledge
• WIN11 Imaging compulsory
• Local and network printer knowledge
• Active Directory
• Ms Teams
• IT Asset Inventory
• Thermal printer support
• Handheld Scanner support
• Video Conferencing equipment
• Experience in ServiceNow ticketing system compulsory
• Previous experience supporting IT in a plant environment

NOTE:Wearing of steel‑toed shoes required

Qualifications

Technical Skills

• Good understanding of PC and printer hardware
• Experience with Microsoft Windows operating systems
• Familiarity with standard office applications (Microsoft Office, etc.)
• Networking knowledge (TCP/IP, Wi‑Fi, VPN)
• Exposure to ticketing tools (ServiceNow)

Non-Technical Skills

• Strong customer service mindset
• Ability to multitask and prioritize in a busy environment
• Clear verbal and written communication
• Willingness to learn and develop new technical skills
• Reliability, professionalism and a hands‑on working style

Qualifications

• Technical college diploma or equivalent in computer science or related field
• A+ Certification (or willingness to obtain)
• OEM certifications (Dell, HP, Lenovo, Lexmark, IBM) are an advantage and may be required depending on assignment

Why Join NSC Global?

• Work with leading global enterprises
• Opportunities for training, certification and career growth
• A supportive, international team environment
• Real hands‑on experience in diverse customer environments

If you want a role that combines learning, hands‑on work and real impact, we’d love to hear from you.