Onsite IT Support Specialist - Growth Path to Engineering

Firebolt-Group; Wixom (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

Firebolt Group Inc is seeking an IT Support Specialist to join our Wixom, Michigan team. This on-site role supports ~65 employees across office, manufacturing, and warehouse operations, handling first‑line IT support and end‑to‑end help desk processes.

You will own end‑user hardware, onboarding/offboarding, and routine administration of core SaaS platforms, with training provided as needed. A growth path toward systems/network engineering exists under mentorship.

Qualifications

• High School Diploma or GED is required.
• Associates or Bachelor's in a technical field preferred.
• CompTIA A+ or Network+ certifications preferred.

Responsibilities

• Serve as first point of contact for IT support requests, logging, triaging and resolving tickets.
• Build, image, deploy, and repair workstations and peripherals for on-site and remote staff.
• Onboard and offboard staff by provisioning/deprovisioning accounts and hardware access.
• Manage SaaS accounts, licenses, and permissions under guidance of the Senior Systems Engineer.
• Create and maintain documentation and knowledge base articles for IT systems.
• Provide user training and ongoing support to staff on IT-related matters.
• Assist with network and facility systems maintenance under the Senior Systems Engineer.

Skills

Independent work

Problem solving

Written communication

Verbal communication

Attention to detail

Time management

Collaboration

Multitasking

Empathy

Analytical thinking

Education

High School Diploma or GED

Technical degree (Associate/Bachelor)

Certifications (CompTIA A+, Network+)

Tools

HubSpot

Monday.com

Microsoft 365

Google Workspace

Cin7 Core

Xero

ApprovalMax

Zoom

Job description

Firebolt Group Inc is seeking an IT Support Specialist to join our Wixom, Michigan team. This on-site role supports ~65 employees across office, manufacturing, and warehouse operations, handling first‑line IT support and end‑to‑end help desk processes.

You will own end‑user hardware, onboarding/offboarding, and routine administration of core SaaS platforms, with training provided as needed. A growth path toward systems/network engineering exists under mentorship.