Onsite IT Support Specialist for Healthcare Ops

MedCare Pediatric Group; Stafford (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

MedCare Pediatric Group is seeking an IT Help Desk Support Specialist to provide onsite technical support, maintain reliable technology operations, and deliver an excellent employee technology experience.

The role serves as the first point of contact for IT support, manages user access and equipment, supports onboarding/offboarding, and assists with Microsoft 365, networking, EMR access, and physical security systems. Strong customer service and troubleshooting skills are essential.

Qualifications

• 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
• Strong troubleshooting skills with Windows computers and business applications.
• Experience with Microsoft 365, user accounts, and basic networking.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests.

Responsibilities

• Provide onsite first-level IT support for employees.
• Respond to help desk requests, troubleshoot issues, and communicate updates.
• Resolve hardware, software, account access, and connectivity problems.
• Install and configure computers, applications, and peripherals.
• Provide basic employee technology training and support.
• Prepare technology access for new hires (computers, M365, MFA, EMR, phones, Wi-Fi).
• Complete employee offboarding (account deactivation, equipment recovery).
• Maintain onboarding/offboarding documentation.
• Maintain accurate IT asset inventory and lifecycle planning.
• Support facility security tech including CCTV, door access, alarms, and visitor tech.

Skills

Windows

Microsoft 365

Customer service

Troubleshooting

Education

Associate degree in Information Technology or related field

Tools

EMR systems

Endpoint management

Physical security technology

Job description

MedCare Pediatric Group is seeking an IT Help Desk Support Specialist to provide onsite technical support, maintain reliable technology operations, and deliver an excellent employee technology experience.

The role serves as the first point of contact for IT support, manages user access and equipment, supports onboarding/offboarding, and assists with Microsoft 365, networking, EMR access, and physical security systems. Strong customer service and troubleshooting skills are essential.