Onsite IT Support Specialist (Contract)

Seneca Resources; Norcross (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Seneca Resources in Norcross, Georgia, is seeking a skilled Technical Support Specialist for onsite support in a fast-paced help desk environment. You will handle inbound technical support requests, diagnose software and hardware issues, and provide exceptional customer service.

The ideal candidate will possess strong analytical and communication skills, with a focus on resolving issues efficiently and ensuring customer satisfaction. Relevant qualifications include a Bachelor’s degree and a minimum of 4 years in a help desk or call center role.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 4 years of experience in a help desk or call center environment.
• Knowledge of SQL commands and database manipulation.

Responsibilities

• Respond to inbound technical support inquiries from customers.
• Diagnose and troubleshoot software, hardware, and connectivity issues.
• Document fixes, workarounds, troubleshooting steps, and resolutions accurately.

Skills

SQL commands and database manipulation

Troubleshooting network and client connectivity issues

Customer service skills

Excellent troubleshooting abilities

Conflict resolution and de-escalation skills

Education

Bachelor’s degree or equivalent work experience

Minimum 4 years in help desk or call center

HDI Certification preferred

ITIL Foundations certification is a plus

Tools

Active Directory

Microsoft Office/O365

Automated call distributor (ACD) systems

Job description

Seneca Resources in Norcross, Georgia, is seeking a skilled Technical Support Specialist for onsite support in a fast-paced help desk environment. You will handle inbound technical support requests, diagnose software and hardware issues, and provide exceptional customer service.

The ideal candidate will possess strong analytical and communication skills, with a focus on resolving issues efficiently and ensuring customer satisfaction. Relevant qualifications include a Bachelor’s degree and a minimum of 4 years in a help desk or call center role.