Internal IT Support Technician – Growth & Team

Pacific Office Automation; Beaverton (OR); On-site; USD 57,308,000 - 70,313,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid Time Off

Flexible Spending Account

Training and professional development

Job summary

Pacific Office Automation is seeking an Internal IT Support Technician to provide technical support to employees across our organization and branch locations. This role covers Windows workstations, Microsoft 365, printers, and network connectivity, with opportunities to work on endpoint management and security tools.

The ideal candidate enjoys troubleshooting, direct user interaction, and solving technical problems, with the potential to contribute to deployments and branch IT projects while

Qualifications

• 2+ years of experience in an IT support or help desk role.
• Strong knowledge of Windows 11 and Microsoft 365.
• Working knowledge of Active Directory, Entra ID, and endpoint management.
• Experience troubleshooting and deploying computers and other hardware.
• Basic understanding of networking and connectivity troubleshooting.
• Strong communication and interpersonal skills.
• Ability to provide professional, in-person support to employees.
• Valid driver's license and acceptable driving record for occasional travel between branch locations.
• CompTIA A+ or Network+ certification.
• Experience with Microsoft Intune or similar endpoint management platforms.

Responsibilities

• Provide responsive technical support to POA employees for Windows workstations, Microsoft 365, printers, peripherals, and connectivity issues.
• Troubleshoot and support internal business applications used by POA's sales, service, and administrative teams.
• Assist with user account setup, access, permissions, password resets, and multi-factor authentication.
• Support company-issued mobile devices and remote access for employees.
• Prepare, configure, deploy, refresh, and retire computers and other endpoint devices.
• Maintain accurate records of company technology assets, including equipment assignments, locations, and warranty information.
• Install, configure, and maintain endpoint management and security software.
• Assist with technology deployments and equipment refreshes at POA branch locations.
• Troubleshoot internal printers and multifunction devices.
• Assist with branch-level network connectivity troubleshooting and elevate issues when necessary.
• Assist the Internal Systems Administrator(s) with system maintenance, patching, monitoring, and other IT projects.
• Support the technical aspects of employee onboarding and offboarding, including equipment and system access.
• Maintain accurate documentation of internal systems, procedures, and configurations.
• Create and maintain internal knowledge base articles and user guides.
• Provide excellent customer service and communicate technical information clearly to employees with varying levels of technical knowledge.

Skills

Windows 11

Microsoft 365

Active Directory

Entra ID

Endpoint management

Troubleshooting hardware

Networking basics

Communication

In-person support

Driving

Tools

Microsoft Intune

Job description

Pacific Office Automation is seeking an Internal IT Support Technician to provide technical support to employees across our organization and branch locations. This role covers Windows workstations, Microsoft 365, printers, and network connectivity, with opportunities to work on endpoint management and security tools.

The ideal candidate enjoys troubleshooting, direct user interaction, and solving technical problems, with the potential to contribute to deployments and branch IT projects while