Onsite IT Support Engineer (Level 1) - Menlo Park

Bit by Bit Inc; Menlo Park (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Group Medical, Dental, Vision

Job summary

Bit by Bit Inc. seeks an onsite Level 1 Help Desk Engineer in Menlo Park, CA to provide hands-on IT support for a local client. This full-time role covers end-user assistance, hardware setup, basic troubleshooting, and ticketing, with escalation to a remote East Coast team when needed.

Schedule is Monday–Friday, 9:00 AM–5:00 PM, onsite only, with a focus on reliable, patient customer service and operating within standard IT procedures.

Qualifications

• 1–3 years help desk or desktop support experience.
• Good working knowledge of Windows 10/11 and Microsoft 365.
• Experience troubleshooting PCs, laptops, printers, monitors, and peripherals.
• Basic networking knowledge: Wi-Fi, TCP/IP, connectivity troubleshooting.
• Comfortable installing hardware and cabling.
• Strong customer-service and communication skills.
• Ability to explain technical issues to non-technical users.
• Able to work independently and escalate when needed.
• Strong organizational and follow-through skills.
• Reliability and punctuality for onsite presence.

Responsibilities

• Provide onsite Level 1 support to employees and end users.
• Troubleshoot Windows desktops, laptops, monitors, docking stations, printers, and peripherals.
• Assist users with Microsoft 365 apps including Outlook, Teams, Word.
• Set up and deploy new computers, monitors, phones, and equipment.
• Perform basic onboarding and offboarding tasks.
• Escalate complex issues to East Coast team.
• Maintain inventory of onsite IT equipment.
• Document work and create support tickets.
• Follow IT security procedures.
• Coordinate with vendors for onsite assistance.

Skills

Windows 10/11

Microsoft 365

PCs/Laptops/Printers

Networking basics

Customer service

Documentation & ticketing

Job description

Bit by Bit Inc. seeks an onsite Level 1 Help Desk Engineer in Menlo Park, CA to provide hands-on IT support for a local client. This full-time role covers end-user assistance, hardware setup, basic troubleshooting, and ticketing, with escalation to a remote East Coast team when needed.

Schedule is Monday–Friday, 9:00 AM–5:00 PM, onsite only, with a focus on reliable, patient customer service and operating within standard IT procedures.