Onsite IT Support

Arcosa; Tinton Falls (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

Arcosa is seeking an Onsite IT Support Specialist for its Tinton Falls, NJ office, responsible for technical support across multiple business units. This role requires strong problem-solving skills, the ability to troubleshoot various IT issues, and the capacity to work effectively within diverse teams. Ideal candidates will bring 3-5 years of IT experience and an eagerness to maintain technology operations in a fast-paced industrial environment.

Benefits

Medical, Dental, and Vision Insurance

Paid vacation and sick time

401k with Employer Match

11 paid Company holidays

Tuition reimbursement

Professional Training and Development Programs

Career Advancement Opportunities

Qualifications

• 3-5 years of IT support experience required.
• Valid Driver’s License is necessary.
• Knowledge of VOIP, NVR & IP Cameras preferred.

Responsibilities

• Provide onsite technical support for internal users.
• Troubleshoot hardware and software issues.
• Respond to Service Desk tickets and calls.

Skills

Windows troubleshooting skills

Strong network knowledge

Problem-solving skills

Customer-service mindset

Strong prioritization skills

Ability to multitask

Education

High School Diploma/Equivalent

CCNA or A+ certification

Associates Degree in Information Technology

Tools

MS Office products

Service Now

Windows OS

VOIP technology

Zebra Printers

Job description

Arcosa Construction Products Group contains multiple business units that support three product segments in the Aggregates, Specialty Materials and Construction Site Support markets.

Job Summary

Arcosa Construction Products Group is seeking an Onsite IT Support Specialist, based out of our Tinton Falls, NJ regional office, to provide hands-on technical support for hardware, software, and network systems. This role supports multiple business units across three key product segments: Aggregates, Specialty Materials, and Construction Site Support. The ideal candidate will troubleshoot end-user issues, maintain IT equipment, and ensure reliable technology operations in a fast-paced, industrial environment. Strong problem-solving skills, a customer-service mindset, and the ability to work across diverse teams are essential for success in this role.

Day to Day

• Comply with all industry safety rules, procedures and applicable government regulations.
• Provides onsite technical support to the organization’s internal users of computer applications and hardware
• Troubleshoot hardware and software issues
• Responds to Service Desk tickets and telephone call requests for technical support
• Help create, update, and resolve issues within the current issue tracking system (Service Now)
• Helps to ensure a timely resolution and/or escalate non-resolvable issues to higher-level teams
• Identifies and resolves technical issues and/or researches and recommends effective solutions
• Collaborates with network services, application support and managed services to restore service and/or identify problems
• Resolve user issues referred to by helpdesk support
• Onsite IT support for office users
• Act as a liaison between the Business Unit and Corporate IT groups
• Perform other duties or responsibilities as assigned
• Travel – 75%
• Able to work in industrial environment

About You

• Prompt, regular, and predictable attendance
• Positive, Team-based attitude
• Strong Prioritization skills, Ability to multitask
• High School Diploma/Equivalent
• 3-5 years IT support experience
• Valid Driver’s License
• Proficient in MS Office products (Word, Excel, PowerPoint, Outlook)
• Windows troubleshooting skills
• Strong network knowledge and troubleshooting skills
• Strong network cabling skills/repair and install
• Knowledge of VOIP, NVR & IP Cameras, Zebra Printers
• Basic Apple IOS experience
• CCNA, A+ or other IT Certification or Associates Degree in Information Technology required
• FAA Part 107 Certification recommended, not required

Benefits
Arcosa is proud to offer competitive benefits and programs to help you and your family meet your healthcare and retirement planning needs. The various benefits offered to employees based on eligibility may include:

• Medical, Dental, and Vision Insurance
• Paid vacation and sick time
• 401k with Employer Match
• 11 paid Company holidays
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• Employee Discount Programs
• Professional Training and Development Programs
• Career Advancement Opportunities – We like to promote from within!

The above statements describe the general nature and responsibilities of the position. All employees may be required to perform other duties or responsibilities as assigned.

Arcosa Aggregates is an Equal Opportunity Employer. We activate the potential of our people, care for our customers, optimize operations, integrate sustainability, and promote a results-driven culture aligned with long term value creation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.