IT Onsite Support Associate

University of Arkansas; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A position is available for an IT support professional at the University of Arkansas, focusing on resolving end-user technical issues through effective troubleshooting and customer service. This role involves participation in an on-call rotation to provide necessary support outside standard hours. The suitable candidate will possess an associate degree in IT or equivalent experience and a strong commitment to service excellence.

Benefits

Health: Medical, Dental and Vision plans available

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Minimum qualifications include an Associate Degree in IT or equivalent experience.
• Required to be on-call and respond immediately to trouble calls outside general work hours.
• Work occasionally may require in excess of eight hours per day.

Responsibilities

• Provides accurate and timely solutions to end-user computer and networking problems.
• Participates in a group on-call rotation.
• Performs maintenance actions either remotely or at the user's location.

Skills

Troubleshooting

Technical support

Customer service

Education

Associate Degree in Information Technology

Bachelor's Degree in Information Technology

Tools

Certifications: A+, Network+, MCP, CCNA

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

07/17/2025
Type of Position: Professional Staff - Project/Program Administration
Job Type: Regular
Work Shift:

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail] .

Department: IT | Client Services Campus Support

Department's Website:

Summary of Job Duties: Under direct supervision, provides accurate and timely solutions to end user computer and networking problems. Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment, software installations, or configuration changes. This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.
Qualifications:

Minimum Qualifications:

• Associate Degree in Information Technology or related field of study - OR - High School diploma plus 2 years of experience in IT support functions or IT technical related experience.
• Required to be on-call and to respond immediately to trouble calls outside of general work hours.
• Work occasionally may require in excess of eight hours per day.
• Rotating weekend and holiday coverage.
• Workload pressure will regularly subject incumbent to moderate to high job-related stress.

Preferred Qualifications:

• Bachelor's Degree in Information Technology or related field of study.
• Customer service experience.
• Certifications: A+, Network+, MCP, CCNA.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: N/A
Frequent Physical Activity: Crawling, Crouching, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Sitting, Standing, Stooping, Talking, Walking
Occasional Physical Activity: Driving
Benefits Eligible: Yes