Onsite IT Specialist II End-User Support & Solutions

Jobless; Oregon, Northern (WI, KY); Hybrid; USD 64,000 - 87,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

FSA

Paid Time Off

Paid Holidays

IRA with Match

Professional Development Stipend

Job summary

Gradient is seeking an IT Specialist to join our team. In this hands-on role, you’ll keep our people connected, secure, and productive, helping Gradient’s mission to make transportation safer.

You’ll diagnose and resolve end-user issues onsite, support Windows workstations and Microsoft 365, and coordinate with the remote Systems Administrator to maintain reliable IT services across locations. This is a full-time role in Clackamas, OR with travel between Gradient locations.

Qualifications

• At least 3 years of progressively responsible end-user IT support experience, including Level II troubleshooting.
• Hands-on experience supporting Windows workstations and common business applications.
• Experience with routine Microsoft 365 user administration (accounts, licenses, mailboxes, groups, access).
• Working knowledge of networking fundamentals (TCP/IP, Wi‑Fi, DNS, DHCP).
• Understanding of end-user cybersecurity fundamentals (MFA, phishing, patching, least‑privilege access).
• Valid driver’s license and reliable transportation for travel between Gradient locations.
• Ability to pass a background check and drug test (including THC).

Responsibilities

• Serve as the primary point of contact for employee technology questions, incidents, and service requests, diagnosing and resolving Level I and Level II issues.
• Configure and support workstations, phones, and peripherals for new hires, role changes, and offboarding.
• Administer routine Microsoft 365, LastPass, and third‑party application access, including password and MFA resets.
• Serve as the onsite hands for Gradient’s remote Systems Administrator, testing, inspecting, and installing infrastructure equipment under technical direction.
• Maintain accurate IT documentation, including asset inventories, troubleshooting guides, and onboarding/offboarding checklists.

Skills

End-user IT support (Level II)

Windows workstations

Microsoft 365 administration

Networking fundamentals

Cybersecurity basics

Driver's license

Background check & drug test

Job description

Gradient is seeking an IT Specialist to join our team. In this hands-on role, you’ll keep our people connected, secure, and productive, helping Gradient’s mission to make transportation safer.

You’ll diagnose and resolve end-user issues onsite, support Windows workstations and Microsoft 365, and coordinate with the remote Systems Administrator to maintain reliable IT services across locations. This is a full-time role in Clackamas, OR with travel between Gradient locations.