Onsite IT Service Desk Technician (Level 1)

ExecuSource, Inc.; Greeley, Northern (CO, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

ExecuSource, Inc. in Greeley, CO is seeking a Level 1 Service Desk Analyst to serve as the primary IT support contact for end-users in a fast-paced corporate environment. This onsite role emphasizes hands-on service with ServiceNow, Active Directory/Entra ID, and Microsoft 365.

You will provide first-level support via phone, chat, and in-person interactions, manage user accounts, MFA, device enrollment, and basic diagnostics to resolve issues within SLA targets.

Qualifications

• 2+ years of dedicated Service Desk or Help Desk experience supporting end-users within a corporate Microsoft environment.
• Proven experience logging, managing, and resolving tickets in ServiceNow or an equivalent enterprise ITSM platform.
• Hands-on experience administering user accounts and permissions in Active Directory and Entra ID (Azure AD) / M365 Admin Center.
• Strong hands-on familiarity supporting Windows 10/11 operating systems and Microsoft 365 applications.
• Proven ability to independently troubleshoot common Level 1 end-user issues and manage multiple concurrent requests in a fast-paced environment.

Responsibilities

• Deliver exceptional, customer-focused technical support to end-users across phone, chat, remote support, and in-person touchpoints.
• Utilize ServiceNow to log, categorize, prioritize, track, and document all incidents and service requests while strictly adhering to SLA targets.
• Communicate ticket status updates clearly to end-users throughout the issue lifecycle and properly escalated tickets when higher-level intervention is required.
• Perform user account management and access administration within Active Directory, Entra ID (Azure AD), Exchange Online, and the Microsoft 365 Admin Center.
• Configure and support Multi-Factor Authentication (MFA) using Microsoft Authenticator and security tools.
• Assist with device enrollment, policy checks, and support using Microsoft Intune.
• Troubleshoot Windows 10/11 laptops, desktops, mobile devices, printers, and peripheral hardware.
• Support Microsoft 365 core applications, including Outlook, Teams, OneDrive, and Office productivity tools.
• Provide baseline network and connectivity troubleshooting, including local wireless, VPN, and network printer connections.
• Utilize basic command-line utilities and PowerShell scripts to assist in day-to-day diagnostic and support activities.
• Author and update internal knowledge base articles and technical documentation to streamline team troubleshooting procedures.

Skills

Service Desk experience

ServiceNow

Active Directory

Entra ID / Azure AD

Microsoft 365

Windows 10/11

Customer service

Education

Associate degree in IT

Tools

Microsoft Intune

PowerShell

M365 Admin Center

Job description

ExecuSource, Inc. in Greeley, CO is seeking a Level 1 Service Desk Analyst to serve as the primary IT support contact for end-users in a fast-paced corporate environment. This onsite role emphasizes hands-on service with ServiceNow, Active Directory/Entra ID, and Microsoft 365.

You will provide first-level support via phone, chat, and in-person interactions, manage user accounts, MFA, device enrollment, and basic diagnostics to resolve issues within SLA targets.