Onsite IT Service Delivery Lead – Resort & Guest Tech

Sugarloaf Mountain Corporation; Snoqualmie (WA); On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k) plan

Job summary

The Summit at Snoqualmie is seeking an IT Service Delivery Manager to lead on-site technology delivery across the resort. This hands-on leadership role oversees the resort's physical infrastructure, endpoint deployment, and in-person support for guests and team members across base areas.

Responsibilities include maintaining local network topology, provisioning and imaging endpoints, coordinating MACs, and serving as the on-site escalation point with corporate IT.

Qualifications

• Five or more years of information technology experience or an equivalent combination of education and training, ideally including hands-on field service, cabling, or endpoint deployment work.
• Working knowledge of Windows workstation setup, repair, and troubleshooting, and end-user Windows and Office 365 administration.
• Demonstrated ability to lead, schedule, and prioritize the work of a small technical team, including on-call coverage.

Responsibilities

• Maintain and configure local property network topology — switches, access buildings, and endpoint connectivity — and support other locally hosted property systems, documenting infrastructure using tools such as NetBox as the shared services model continues to mature.
• Own local physical infrastructure delivery: cabling installation and repair (network, voice, fiber), network facility upkeep, and endpoint deployment across workstations, laptops, mobile devices, POS terminals, and phones.
• Execute Moves/Adds/Changes (MACs) and endpoint lifecycle tasks — provisioning, imaging, replacement, and retirement — according to corporate-defined standards.
• Act as the on-site escalation point and coordination hub between the resort and Boyne Corporate IT Operations for incidents, problems, and requests that exceed local scope — including server/VMware administration, Cisco network design, Avaya PBX configuration, and enterprise POS/LOB platform issues.
• Maintain a constructive, effective working relationship with Boyne Corporate Business Solutions, escalating and coordinating business application issues, updates, and rollouts at the resort.
• Mentor and develop the resort IT team, building field service, customer-facing, and troubleshooting skills across the group.
• Coach team members through escalations and on-call situations, using real incidents as teaching opportunities rather than handling them alone.
• Support hiring, onboarding, and seasonal ramp-up for resort IT roles in partnership with resort HR.
• Serve as the resort's primary face-to-face support presence: walk the property, resolve issues at the point of impact, and follow through until the guest or team member is back in operation.

Skills

IT leadership

Windows setup

Office 365 admin

Field service

Tools

NetBox

CMDB

VMware

Cisco switching

Avaya PBX

Enterprise POS

Job description

The Summit at Snoqualmie is seeking an IT Service Delivery Manager to lead on-site technology delivery across the resort. This hands-on leadership role oversees the resort's physical infrastructure, endpoint deployment, and in-person support for guests and team members across base areas.

Responsibilities include maintaining local network topology, provisioning and imaging endpoints, coordinating MACs, and serving as the on-site escalation point with corporate IT.