IT Technician

Summit at Snoqualmie; Snoqualmie Pass (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401(k) plan with discretionary match

Sick time accrual

Job summary

Summit at Snoqualmie is seeking an IT Technician to join our in-person team at Seattle’s home mountain. The role focuses on maintaining IT infrastructure, resolving issues, and delivering reliable end-user support to staff across departments.

Work in a dynamic, collaborative environment near Snoqualmie Pass, with access to mountain recreation and seasonal activities. The position emphasizes hands-on desktop, server, and network troubleshooting, with a strong customer-service mindset and

Qualifications

• Familiarity with Active Directory, Microsoft Exchange, and cloud-based tools (Office 365, Google Workspace).
• Experience troubleshooting hardware and software on desktops, printers, and peripherals.
• Preferred degree in Computer Science or IT; POS system experience is a plus.

Responsibilities

• Install, configure, and update software applications, operating systems, and device drivers.
• Troubleshoot hardware and software issues across Windows, macOS, and Linux.
• Provide end-user support via help desk, in-person, phone, email, or remote assistance tools.

Skills

Active Directory

Microsoft Exchange

Office 365

Google Workspace

Printer troubleshooting

Education

Bachelor's degree in Computer Science or IT (preferred)

Tools

POS system operation

Networking basics (TCP/IP/DNS/DHCP)

Job description

Overview

This position does require to be fully inperson and is a non-remote role. As a Summit I.T. Technician you will play a vital role in maintaining the company's I.T. infrastructure, resolving technical issues, and providing reliable support to our employees. Your contribution will be critical in ensuring smooth operations and enabling our teams to maximize their productivity. You will have the opportunity to work in a dynamic and collaborative environment, interacting with individuals from various departments and levels within the organization. Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long.

Responsibilities

Job duties may include, but are not limited to:

Long Term Thinking

• Applicants who are in the process of gaining education or equivalent work experience. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional).
• Ability to prioritize and manage multiple tasks while adhering to deadlines.

Excellence In Execution

• Install, configure, and update software applications, operating systems, and device drivers.
• Proficiency in troubleshooting hardware and software issues on various operating systems (Windows, macOS, Linux, etc.)

Attitude Is Everything

• You will consistently promote Boyne Resorts core values of L.E.A.D. with all approaches and all undertakings.
• Customer-oriented mindset, with a focus on delivering exceptional service to end-users.
• Educate and guide users on best practices for data security and efficient utilization of IT resources.

Develop Great People

• At the core, your role is about nurturing connections with people. Composure and an engaging, empathetic communication style will be key to achieving organizational goals
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and understandably.

Serve First

• Strong problem-solving skills and the ability to work independently or collaboratively to resolve issues efficiently.
• Provide timely and effective technical support to end-users via various channels such as help desk, in-person, phone, email, or remote assistance tools.

Qualifications

Required

• We are looking for a person with a high technical aptitude, who is self-motivated, willing to learn and willing to work flexible hours. Familiarity with Active Directory, Microsoft Exchange, and cloud-based collaboration tools (e.g., Office 365, Google Workspace). Ability to troubleshoot and resolve hardware and software-related issues for desktops, laptops, printers, POS and other peripheral devices. Physical layer installation experience (cabling).

Preferred

• A Degree in Computer Science, Information Technology, or related field, preferred but not required. Experience with POS system operation and administration preferred. Knowledge of networking concepts (TCP/IP, DNS, DHCP) and experience with network troubleshooting tools. Additionally, Cisco experience will be a plus.

Wage And Benefit Info

The wage range for this positions is: from $22.50 to $27.00/hr

• This is a non-benefited role.
• All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).
• All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.
• All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).
• All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.