Onsite IT Service Delivery Lead

Banner Health; Payson (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Banner Health in Payson, Arizona, is seeking an IT Coordinator II to manage and resolve IT service requests across facilities and serve as the liaison between facility staff and the IT department. You will triage network, applications, and infrastructure issues, and lead small IT projects.

The role also includes coordinating the installation and maintenance of desktop, mobile, and telephony equipment and overseeing IT procurement and asset management.

Qualifications

• A Bachelor's degree or equivalent combination of education and experience is preferred.
• Strong customer service skills and the ability to interact with clinical staff and leadership.

Responsibilities

• Provides and coordinates IT service delivery across facilities to ensure timely resolution of requests.
• Triages network, applications and infrastructure issues and guides junior staff as escalation point.
• Coordinates installation and maintenance of desktop, mobile, and telephony equipment and oversees procurement.

Skills

Customer service orientation

Communication

Team collaboration

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

IT ticketing systems

Asset management systems

Job description

Banner Health in Payson, Arizona, is seeking an IT Coordinator II to manage and resolve IT service requests across facilities and serve as the liaison between facility staff and the IT department. You will triage network, applications, and infrastructure issues, and lead small IT projects.

The role also includes coordinating the installation and maintenance of desktop, mobile, and telephony equipment and overseeing IT procurement and asset management.