Onsite IT Operations Specialist — Flexible PTO

TravelCenters of America; Eden Prairie (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

HSA and FSA options

Flexible PTO

Tuition reimbursement

ID Theft Protection Program

Job summary

Fortra is seeking an onsite IT Operations Engineer to support employees, workplace tech, endpoint management, and core infrastructure in a dynamic office environment.

You will handle hands-on IT support, systems administration, and cross-functional collaboration to ensure a secure, reliable technology experience for all staff. The role requires strong problem-solving and customer service skills and offers a comprehensive benefits package.

Qualifications

• At least 2 years in enterprise IT support or technical operations.
• Proficiency with Windows, macOS, and Linux.
• Experience with Microsoft 365 admin, AD, Exchange, MFA and Azure.
• Solid networking knowledge and troubleshooting skills.
• Familiarity with remote support tools (e.g., TeamViewer).
• Professional certifications (CompTIA A+/Network+, Azure Fundamentals) desired.

Responsibilities

• Provide onsite IT support and issue resolution with thorough documentation.
• Maintain core IT infrastructure and EUC tools to support employees.
• Manage workstation lifecycle: provisioning, imaging, deployment, upgrades, asset tracking.
• Ensure software licensing compliance and perform updates per policy.
• Collaborate with cross-functional teams to resolve complex issues.
• Deliver new hire tech orientations and user training.
• Support conferencing and audiovisual systems in the office environment.

Skills

Windows

macOS

Linux

Microsoft 365 admin

Active Directory

Exchange

Azure/MFA

Networking

Remote support tools

TeamViewer

IT certifications

Communication

Problem-solving

Tools

TeamViewer

Job description

Fortra is seeking an onsite IT Operations Engineer to support employees, workplace tech, endpoint management, and core infrastructure in a dynamic office environment.

You will handle hands-on IT support, systems administration, and cross-functional collaboration to ensure a secure, reliable technology experience for all staff. The role requires strong problem-solving and customer service skills and offers a comprehensive benefits package.