Onsite IT Help Desk Technician I

Kavaliro; Jacksonville (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Kavaliro is seeking an IT Support Specialist I to join a collaborative, fast-moving technology team at our Jacksonville office. This onsite role provides primary Tier 1 support to employees, handling hardware, software, account, and connectivity issues with a customer-focused approach.

You will own incidents from initial request to resolution or escalation, partner with System Engineers, and help maintain knowledge bases and onboarding tasks.

Qualifications

• Associate degree or equivalent professional experience.
• 1+ year in help desk, desktop support, or junior systems administration.
• Knowledge of Windows 10/11, Microsoft 365, and standard hardware.
• Exposure to Active Directory, Entra ID, Intune, or similar identity management.
• Basic networking concepts and connectivity troubleshooting.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide first-level technical support via service desk, phone, email, chat, and in-person.
• Assess, prioritize, and resolve Tier 1 incidents and requests.
• Diagnose issues with Windows 10/11, Microsoft 365, printers, peripherals.
• Manage onboarding/offboarding and workstation provisioning.
• Perform endpoint management with Microsoft Intune.
• Troubleshoot connectivity including VPN, DNS, DHCP, Wi-Fi.
• Escalate complex issues to the System Engineer.
• Document steps and maintain asset records.
• Develop knowledge base articles and SOPs.
• Identify opportunities to improve self-service resources.

Skills

Customer service

Communication

Problem-solving

Documentation

Education

Associate degree in IT

Tools

PowerShell

Microsoft Intune

Active Directory

Microsoft Entra ID

Microsoft 365

Job description

Kavaliro is seeking an IT Support Specialist I to join a collaborative, fast-moving technology team at our Jacksonville office. This onsite role provides primary Tier 1 support to employees, handling hardware, software, account, and connectivity issues with a customer-focused approach.

You will own incidents from initial request to resolution or escalation, partner with System Engineers, and help maintain knowledge bases and onboarding tasks.