Onsite IT Field Services Technician - CIS Support

Cognizant Technology Solutions Corporation; Chicago (IL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Field Services Support specialist to provide onsite end‑user support across client locations in Des Moines, IA. The role handles IMAC, break‑fix, and infrastructure project support, with travel between sites and adherence to SLAs.

New hires start December 2026. Salary: $45,000 plus eligibility for Cognizant incentive programs. Candidate must be able to lift up to 50 lbs and travel as required.

Qualifications

• High School diploma or higher in CS/IT/Engineering.
• 0-2 years IT end-user/field services support.
• ITIL incident, request, change, problem and asset management.
• Hands-on with ITSM tools such as ManageEngine ServiceDesk Plus, ServiceNow, or BMC Remedy/Helix.
• Strong Windows and MacOS, M365, AD/Entra ID, Okta, CrowdStrike, Webex, printers, mobile devices, and basic networking.
• Endpoint management tools such as SCCM/MECM, ManageEngine, Intune or JAMF.

Responsibilities

• Monitor queues and balance work by SLA.
• Coordinate VIP and executive support and incidents.
• Escalate with Service Desk, L3, network, and vendor teams.
• Own IMAC requests and set up devices.
• Image computers and redeploy to end users.
• Maintain CMDB and asset lifecycle records.
• Handle Level 1/2 calls and log tickets.
• Provide desk-side support for devices and peripherals.
• Coordinate warranty repairs and spare parts.
• Drive problem management and permanent fixes.
• Manage assets with AD, SCCM, ManageEngine, CrowdStrike, Okta, Webex.
• Plan onsite support for infrastructure projects.
• Coordinate after-hours and weekend change windows.
• Adhere to ITIL, security, data-handling policies.
• Maintain SOPs, runbooks and knowledge articles.
• Deliver against KPIs (SLA, CSAT, backlog, milestones).

Skills

Effective communication

Stakeholder management

Time management

Windows & macOS

M365 & Entra ID

AD/Okta

Networking basics

Printer support

Travel willingness

ITIL knowledge

Education

High School diploma

Associates or Bachelor’s in CS/IT/Engineering

Tools

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy/Helix

SCCM / MECM

Intune

JAMF

Job description

Cognizant Technology Solutions Corporation is seeking a Field Services Support specialist to provide onsite end‑user support across client locations in Des Moines, IA. The role handles IMAC, break‑fix, and infrastructure project support, with travel between sites and adherence to SLAs.

New hires start December 2026. Salary: $45,000 plus eligibility for Cognizant incentive programs. Candidate must be able to lift up to 50 lbs and travel as required.