Onsite IT Field Engineer – L2 Desktop Support (VIP)

Codvo.ai; Dallas (TX); On-site; USD 41,328 - 68,880; Part time

Job summary

Codvo.ai is seeking a Field Service Engineer based in Dallas, Texas, to provide L2 desktop support. The role involves troubleshooting hardware and software issues, supporting enterprise applications, and ensuring high customer satisfaction.

The ideal candidate has 3–5 years of experience in desktop support, strong troubleshooting capabilities, and excellent communication skills. This is a part-time position requiring 3 days in Dallas and 2 days in Midland.

Qualifications

• 3-5 years experience in desktop support roles.
• Hands-on knowledge of hardware diagnostics and repairs.
• Basic understanding of networking protocols.

Responsibilities

• Provide onsite L2 technical support for desktops and peripherals.
• Troubleshoot software and hardware issues on Windows systems.
• Educate users on best practices and maintain customer satisfaction.

Skills

Desktop/laptop troubleshooting

Communication skills

Windows 10/11

Office 365

VPN tools

Education

Degree in IT / Computer Science / Engineering

Tools

Active Directory

Intune

ServiceNow

Jira

Job description

Codvo.ai is seeking a Field Service Engineer based in Dallas, Texas, to provide L2 desktop support. The role involves troubleshooting hardware and software issues, supporting enterprise applications, and ensuring high customer satisfaction.

The ideal candidate has 3–5 years of experience in desktop support, strong troubleshooting capabilities, and excellent communication skills. This is a part-time position requiring 3 days in Dallas and 2 days in Midland.