Onsite IT Desk-Side Support Specialist (Shift-Based)

MHP – A Porsche Company; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

MHP – A Porsche Company in Atlanta, Georgia seeks an individual responsible for managing problem incidents and supporting business applications to ensure key metrics are met. The role requires strong troubleshooting skills, technical knowledge, and the ability to collaborate with various stakeholders.

The ideal candidate will have 3-6 years of experience in related fields, with educational qualifications preferably at the associates or bachelor's level in information systems or technology management.

Qualifications

• 3-6 years of professional experience in a related field.
• Experience with technical equipment such as scanners and network devices.
• Ability to work under pressure and manage multiple activities concurrently.

Responsibilities

• Operative responsibility in problem management within the office environment.
• Create and maintain Technology Architecture documentation.
• Identify automated solutions to improve business processes.

Skills

Troubleshooting/Setup/Configuration Skills

Linux

Windows

Microsoft Office Proficient

Basic Network knowledge

ITIL Process Knowledge

Strong analytical skills

Strong written and verbal communication skills

Systems thinking

Client focus

Education

Associates in Management Information Systems

Bachelor in Computer Science/Information Technology Management

Tools

Windows Server

SCCM Knowledge

Power Shell Scripting

Job description

MHP – A Porsche Company in Atlanta, Georgia seeks an individual responsible for managing problem incidents and supporting business applications to ensure key metrics are met. The role requires strong troubleshooting skills, technical knowledge, and the ability to collaborate with various stakeholders.

The ideal candidate will have 3-6 years of experience in related fields, with educational qualifications preferably at the associates or bachelor's level in information systems or technology management.