Onsite Inventory & Solutions Specialist

MSC Industrial Direct Co., Inc.; Fort Worth (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

MSC Industrial Supply Co. in Fort Worth, TX is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventory at a large customer location.

You will support procurement, order placement, and MSC ControlPoint Solutions including Vending, Vendor Managed Inventory (VMI), and Crib systems, while collaborating with internal and external stakeholders. This role focuses on on-site engagement, solution optimization, and maintaining company standards to drive

Qualifications

• Two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Proven track record of success and strong performance.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.

Skills

Customer service

Inventory management

Sales skills

Microsoft Office

Education

High School Diploma

Job description

MSC Industrial Supply Co. in Fort Worth, TX is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventory at a large customer location.

You will support procurement, order placement, and MSC ControlPoint Solutions including Vending, Vendor Managed Inventory (VMI), and Crib systems, while collaborating with internal and external stakeholders. This role focuses on on-site engagement, solution optimization, and maintaining company standards to drive