Onsite Insurance Support Agent — Customer Care (Westlake)

Randstad USA; Roanoke (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Randstad USA is seeking a customer service professional for an onsite role in Westlake, TX. You will handle email inquiries with a warm, professional approach and document key case details to resolve issues efficiently.

The position requires 1 year of recent customer service experience and a High School diploma. Starting date is 10/19/2026 with a pay rate of $20–$25 per hour plus benefits, including health, dental, vision, and a 401(k) plan, and PTO.

Qualifications

• 1 year of RECENT customer service experience required.
• Education: High School diploma or equivalent.
• Onsite role in Westlake, TX.

Responsibilities

• Deliver warm, professional support via email.
• Identify and document key case details, resolving or redirecting issues.
• Maintain accurate records and follow through on client needs.
• Collaborate with internal teams to ensure seamless client service.
• Meet or exceed defined accuracy and turnaround benchmarks.

Skills

Customer Service

Education

High School

Job description

Randstad USA is seeking a customer service professional for an onsite role in Westlake, TX. You will handle email inquiries with a warm, professional approach and document key case details to resolve issues efficiently.

The position requires 1 year of recent customer service experience and a High School diploma. Starting date is 10/19/2026 with a pay rate of $20–$25 per hour plus benefits, including health, dental, vision, and a 401(k) plan, and PTO.