Onsite Insurance Service Rep - Customer-Focused

afniexternalcareers; Tucson (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Employee assistance program

Career development and advancement

Job summary

Afni in Tucson, AZ is seeking customer-focused Insurance Service Representatives to handle policy inquiries, account maintenance, billing questions, and general insurance-related services in a fast-paced, on-site environment.

You will be the primary contact for customers, documenting interactions, explaining products, and referring to licensed agents when needed, with a strong emphasis on accuracy and service quality.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to handle customer concerns professionally and empathetically.
• Proficient with computers and navigating multiple applications.
• Willingness to learn insurance concepts and processes.
• Experience in call centers or customer service is a plus.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details for non-licensed representatives.
• Document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive experience.
• Transfer customers to licensed agents when needed.
• Meet performance expectations for quality, productivity, and attendance.

Skills

Strong communication

Active listening

Problem solving

Attention to detail

Empathy

Adaptability

Computer skills

Education

High school diploma or equivalent

Job description

Afni in Tucson, AZ is seeking customer-focused Insurance Service Representatives to handle policy inquiries, account maintenance, billing questions, and general insurance-related services in a fast-paced, on-site environment.

You will be the primary contact for customers, documenting interactions, explaining products, and referring to licensed agents when needed, with a strong emphasis on accuracy and service quality.