Onsite Inside Sales Support Specialist

Midwest Veterinary Supply; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life/AD&D insurance

Disability insurance

401k plan

Job summary

Midwest Veterinary Supply is hiring an Inside Sales Support Clerk for our Birmingham, AL call center. This role will be 100% onsite 7:30-4:30 M-F.

The Inside Sales Support Clerk provides essential administrative and customer support to Inside Sales Representatives, enabling greater focus on clinic relationships. Responsibilities include order and return processing, report generation, customer communications, mailings, and occasional receptionist coverage.

Qualifications

• High school diploma or GED required for full-time employees.
• Ability to read, write and speak English.
• Ability to read and interpret documents such as safety rules, operating instructions, and manuals.
• Basic computer skills and data entry on Windows-based systems.
• Differentiate details related to product codes and descriptions.
• Strong math skills: add, subtract, multiply and divide.
• Work well with others or independently.

Responsibilities

• Answer incoming calls and route appropriately.
• Assist customers with inquiries and order placement.
• Enter orders accurately and timely; provide promotional information.
• Cover receptionist duties during breaks, lunch, or absences.
• Support blitz accounts; assist with faxing, literature distribution, and copying.
• Coordinate promotions and view/release internet orders for ISRs when out.
• Handle returns, credits, rebills, mis-ships, and manufacturer returns.
• Obtain manager approvals; create RAs and call tags; communicate with customers and manufacturers.
• Assist Team Lead and Call Center Manager with sales reports, goal tracking, spiff tracking, and meeting coordination.
• Monitor order status and coordinate with shipping/operations to resolve issues.

Skills

English literacy

Data entry

Windows OS

Numerical skills

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

None

Job description

Midwest Veterinary Supply is hiring an Inside Sales Support Clerk for our Birmingham, AL call center. This role will be 100% onsite 7:30-4:30 M-F.

The Inside Sales Support Clerk provides essential administrative and customer support to Inside Sales Representatives, enabling greater focus on clinic relationships. Responsibilities include order and return processing, report generation, customer communications, mailings, and occasional receptionist coverage.