Onsite Home Care Operations Lead

Rockaway Home Care; Town of Oneonta (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick days

Paid legal holidays

Job summary

Rockaway Home Care is seeking an experienced, organized Home Care Operations Manager to join our management team and work full-time from a Oneonta, NY office. This in-office administrative and operational role collaborates with clinical leaders to keep daily operations running smoothly.

You will serve as a liaison between the local office and corporate teams, implement new processes, coordinate staffing and scheduling, and ensure timely resolution of operational questions, while maintaining a

Responsibilities

• Serve as on-site member of Rockaway Home Care's management team at the Oneonta office.
• Act as a direct connection between the local office and corporate management.
• Develop an understanding of day-to-day activities, priorities, and needs of the office.
• Collaborate with local leadership and staff to keep operations running smoothly.
• Assist employees and department leaders in obtaining decisions, answers, and resources from the corporate team.
• Move operational questions and issues through the decision-making process efficiently.
• Gather information needed by corporate management to evaluate questions and make informed decisions.
• Follow up on open items, projects, and management initiatives to ensure progress.
• Coordinate communication between the local office and centralized departments.
• Help implement new processes, procedures, systems, and corporate initiatives.
• Identify opportunities to improve workflow, communication, and office efficiency.
• Assist with day-to-day administrative and office management needs.
• Provide operational guidance and support to office employees.
• Communicate company policies, priorities, and operational updates.
• Assist with staffing, scheduling, intake, recruitment, or other operational needs when needed.
• Step in and work alongside staff during busy periods or coverage gaps.
• Coordinate matters involving multiple departments and keep stakeholders informed.
• Maintain a professional, organized, and collaborative office environment.

Job description

Rockaway Home Care is seeking an experienced, organized Home Care Operations Manager to join our management team and work full-time from a Oneonta, NY office. This in-office administrative and operational role collaborates with clinical leaders to keep daily operations running smoothly.

You will serve as a liaison between the local office and corporate teams, implement new processes, coordinate staffing and scheduling, and ensure timely resolution of operational questions, while maintaining a