Onsite Help Desk & Automation Specialist (PowerShell)

United Global Technologies, Inc.; Columbia (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Fully onsite

Job summary

United Global Technologies, Inc. is seeking an experienced onsite Help Desk Specialist to resolve complex issues from network to endpoint.

The role requires passing a mandatory facility background screening including criminal history, drug, and credit checks, and demands a current SC residency with no relocation. Responsibilities include first-contact support, diagnosing network and access problems, and developing SOPs.

Qualifications

• 10+ years of experience using ticketing software.
• 10+ years of IT troubleshooting, help desk, and/or technical support experience.
• Experience with network-to-endpoint issues.
• Bachelor’s degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate’s Degree)

Responsibilities

• Serve as a first point of contact for help desk requests and rotating call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Support staff in education, medical, and facility operations.
• Record, track, and resolve requests using a ticketing system.
• Work with the Help Desk Manager to capture existing processes and operational knowledge.
• Create and maintain clear SOPs, workflows, and support documentation.
• Help cross-train staff and improve consistency in help desk operations.
• Identify opportunities to automate routine tasks and improve support functionality.
• Assist with endpoint management as needed.

Skills

Help desk

IT troubleshooting

Education

Bachelor’s degree or equivalent

Microsoft MD-102 certification

Tools

Ticketing software

PowerShell

Power Automate

Microsoft Intune

Job description

United Global Technologies, Inc. is seeking an experienced onsite Help Desk Specialist to resolve complex issues from network to endpoint.

The role requires passing a mandatory facility background screening including criminal history, drug, and credit checks, and demands a current SC residency with no relocation. Responsibilities include first-contact support, diagnosing network and access problems, and developing SOPs.