Technician II Client Services

Lehigh Valley Hospital; Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Job summary

Lehigh Valley Health Network in Allentown is seeking a responsive IT Support Technician to deliver desktop helpdesk and deployment services in clinical, academic, and corporate settings. You will troubleshoot escalated issues, deploy software, maintain the knowledge base, and train junior technicians while communicating clearly with end users to ensure satisfaction.

The role supports day-shift operations in a hospital environment, with onsite responsibilities at Lehigh Valley Hospital—Cedar

Qualifications

• High School Diploma or GED required.
• At least 3 years of related IT support experience.
• Experience with ticketing systems (e.g., ServiceNow) and documenting workflows.
• Familiar with Citrix VDI and basic network protocols.
• Strong interpersonal and communication skills for end-user support.

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians
• Communicate effectively with end-users to ensure clarity and satisfaction

Skills

Interpersonal skills

Ticketing systems

ServiceNow

Citrix VDI

Network basics

Education

High School Diploma/GED

Tools

ServiceNow

Citrix VDI

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Summary

Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.

Job Duties

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians
• Communicate effectively with end-users to ensure clarity and satisfaction

Minimum Qualifications

• High School Diploma/GED
• 3 years related work experience
• Apply logical steps to resolve technical issues and elevate when necessary
• Strong interpersonal skills to provide a positive support experience
• Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation
• Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)
• General awareness of IP addressing, connectivity troubleshooting, and basic network protocols

Additional Qualifications

Physical Demands

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Work Shift: Day Shift

Address: 1200 S Cedar Crest Blvd

Primary Location: Lehigh Valley Hospital- Cedar Crest

Position Type: Onsite

Union: Not Applicable

Work Schedule: Monday-Friday; 8:00a-4:30p

Department: 1004-13121 CSS-Info Services Customer Service