Onsite Hardware & Software Launch Specialist

ACV Auctions; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Multiple medical plans

Paid Short-Term and Long-Term Disability

Generous paid time off options

Employee Stock Purchase Program

401(k) retirement planning

Job summary

ACV Auctions in Dallas is seeking a Product Delivery Specialist to ensure optimal deployment of their AI powered hardware platform, VIPER. The role involves overseeing installations, configuring systems, and driving customer success through hands-on support.

Ideal candidates should have at least 3 years of experience in field technology implementation within automotive technologies, possess problem-solving skills, and be comfortable with extensive travel. Join a dynamic team that prioritizes growth and innovation.

Qualifications

• Minimum of 3 years experience in field technology implementation.
• Ability to travel nationally (75% travel).
• Experience working with C-suite in customer relationship capacity.

Responsibilities

• Oversee hardware installations in dealership environments.
• Support white-glove service on software platform launches.
• Train customer staff and drive active scan volume.

Skills

Field technology implementation

Technical onboarding

Problem solving

Experience with automotive dealer‑facing systems

Customer relationship management

Job description

ACV Auctions in Dallas is seeking a Product Delivery Specialist to ensure optimal deployment of their AI powered hardware platform, VIPER. The role involves overseeing installations, configuring systems, and driving customer success through hands-on support.

Ideal candidates should have at least 3 years of experience in field technology implementation within automotive technologies, possess problem-solving skills, and be comfortable with extensive travel. Join a dynamic team that prioritizes growth and innovation.