Onsite Hardware Repair & Helpdesk Technician

Apptad Inc; Pittston (Luzerne County); On-site; USD 42,000 - 60,000; Full time

Job summary

Apptad Inc in Pittston, PA is seeking a DSS (Depot Services & Solutions) professional to perform basic operational and routine support tasks onsite. The role focuses on hardware repair, call logging, asset handling, and adherence to client SLAs across multiple accounts.

The candidate will assist with diagnosing hardware issues, documenting corrective actions, and supporting process improvements. A high school diploma and hardware repair experience are required, with preference for an associate

Qualifications

• High school diploma or equivalent required.
• Associate degree or technical certification in computer hardware preferred.
• Experience in computer hardware repair or support environment.
• Helpdesk or technical support experience preferred.

Responsibilities

• Replicate and resolve hardware issues to return equipment to users within SLA.
• Monitor Horizon for repairs and document defect summaries.
• Escalate issues to supervisor and QA as needed.
• Maintain asset tracking and update technical documentation.

Skills

Oral and written communication

Problem solving

Microsoft OS & Office

Basic networking knowledge

Education

High school diploma or equivalent

Associate degree or technical certification in computer hardware

Tools

Horizon

Defective Tag systems

Job description

Apptad Inc in Pittston, PA is seeking a DSS (Depot Services & Solutions) professional to perform basic operational and routine support tasks onsite. The role focuses on hardware repair, call logging, asset handling, and adherence to client SLAs across multiple accounts.

The candidate will assist with diagnosing hardware issues, documenting corrective actions, and supporting process improvements. A high school diploma and hardware repair experience are required, with preference for an associate